On-Call Permanency Supervisor (3E Counties)

Our Community Our Kids; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

ACH Child and Family Services is seeking an On-Call Permanency Supervisor to provide leadership for the on-call unit during nights and weekends, ensuring child safety and service quality.

This remote role requires residence in Northeast 3E region counties and involves collaboration with families, courts, CASA, and community partners to coordinate placement and permanency planning.

Qualifications

• Bachelor's degree required; Master's preferred in social services.
• 2 years of experience as a Permanency Specialist or equivalent.
• Knowledge of unit planning, ACH/OCOK policies, child care laws, and effective communication.

Responsibilities

• Provide leadership in after-hours coverage and emergencies.
• Supervise and develop unit staff through performance reviews and training.
• Ensure policy compliance and prepare clear management reports.
• Interpret policies to staff, families, courts, CASA, and partners.
• Lead trainings and participate in leadership meetings.

Skills

Leadership

Staff supervision

Communication

Team collaboration

Analytical thinking

Education

Bachelor's degree

Master's degree preferred

Job description

Description

Position Function:

The On-Call Unit provides support for day staff responsible for permanency planning and placement for abused and neglected children. They respond quickly in crisis and urgent situations involving children and their families that occur after normal business hours. The On-Call Permanency Supervisor provides support and leadership to the on-call unit after normal business hours – nights and weekends. They will perform highly complex consultative services, technical assistance, and supervisory work. This role is fast-paced and high energy. It requires the ability to work individually with minimal supervision. It also requires ongoing assessment and decision-making regarding child safety issues and permanency. This role must ensure documentation is thorough, concise and timely. The On-Call Permanency Supervisor works closely with children, families, community stakeholders and internal/external partners. This position is responsible for supporting On-Call in the following regions: Northeast 3E Region to include Collin, Grayson, Fannin, Hunt, Rockwall, Ellis, Kaufman and Navarro Counties

While this is a remote position, the selected candidate will need to reside in the counties listed above as occasional response to the field to support families/clients in needed, could be required.

Key Expectations/Responsibilities

• Maintain high ethical standards which are outlined in the ACH Child and Family Services Code of Ethics.
• A commitment to empowering others to solve their problems.
• Value a nurturing family as the ideal environment for a person.
• A conviction about the capacity of people to grow and change.
• The ability to lead and manage staff.
• The ability to develop goals for the unit and implement strategies for achieving these goals.
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence.
• The ability to work collaboratively with other personnel and/or service providers and professionals.
• The capacity to maintain a helping role and to intervene appropriately to meet service goals.
• The ability to set appropriate limits.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
• Attends work regularly in accordance with agency leave policy.

Planning

• Collaboration with others – to include the primary Permanency Team, Stakeholders, Placement Team and Kinship Team.
• Conduct regular group and individual supervision meetings.
• Participate in ACH Leadership meetings.
• Provide leadership in QCC process and planning meetings as needed to facilitate quality care.
• Ensure there is adequate coverage for emergencies after normal business hours and on weekends.

Implementation

• Ensure compliance with policies, procedures, and requirements.
• Assists in preparing management reports, analyses, and correspondence
• Interprets policy and procedures to unit staff, other staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public.
• Makes casework decisions after hours – to ensure child safety and excellent service delivery
• Review and approve child placement casework decisions after hours, as needed.
• Select, manage, and develop staff through the review of performance data, conferences, training, and performance appraisal.
• Plan, promote, and encourage the professional growth and development of others
• Performs other duties as assigned and required to maintain unit operations.
• Ability to learn and integrate the agency philosophy and values in service delivery.
• Empower and support unit staff to make informed case decisions on urgent case matters after hours and on weekends.
• Assist with supervision of children in need of placement when there are no on call emergencies.

Training and Supervision

• Attend continuing education necessary to expand knowledge and maintain certifications or licenses.
• Communicate regularly with supervisor and seek supervision when appropriate.
• Participate in trainings.
• Lead trainings on occasion.

Requirements

Education: Bachelor's degree required, Master's degree within social services is preferred.

Experience: 2 years of experience working as a Permanency Specialist, or equivalent.

Functional: Knowledge of unit planning and implementation. Knowledge of ACH/OCOK policies, procedures, and requirements. Knowledge of laws and regulations related to child care, abuse, and neglect. Skills in establishing and maintaining effective working relationships. Skills in effective verbal and written communication. Ability to articulate an understanding of the intersection between race and poverty and the different outcomes and conditions that exist among specific groups as compared to other groups due to unequal treatment of services. Ability to gather, assemble, correlate, and analyze facts. Ability to prepare clear and concise reports. Ability to develop and analyze special projects. Ability to supervise the work of others. Ability to travel.