On-Call In-Room Dining Coordinator

Four Seasons Hotel and Resorts Gruppe; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality seeks an In-Room Dining Coordinator to join their vibrant team. This role is essential for delivering exceptional service, requiring a keen attention to detail and a strong work ethic. You'll be responsible for creating memorable experiences for guests while collaborating with a dedicated team. The position offers a competitive hourly wage and a supportive culture that values authenticity and personal growth. If you're passionate about providing outstanding service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Paid Time Off

401(k) with employer matching

Comprehensive training and development programs

Employee engagement and recognition events

Complimentary uniforms cleaning

Employee meals

Qualifications

• Strong work ethic and ability to prioritize effectively.
• Comfortable with electronic systems and multitasking.

Responsibilities

• Develop rapport with guests and provide exceptional service.
• Coordinate with team members for smooth service.
• Maintain cleanliness and safety standards.

Skills

Multitasking

Customer Service

Attention to Detail

Team Collaboration

Communication

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team members worldwide create memorable experiences for guests, residents, and partners through a commitment to luxury and genuine care. We believe that providing a world-class employee experience and a positive company culture is essential to delivering exceptional guest service.

About the location:

Our property is a vibrant hub of culture, style, and energy, featuring our newly transformed restaurant that embodies iconic luxury reimagined to reflect Chicago's essence through food, art, and music. Four Seasons Hotel Chicago is ranked among Conde Nast Traveler's Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites, a luxury spa, and are located near the Magnificent Mile, North Michigan Avenue shopping, and the city’s financial district. Our restaurant, Adorn, offers globally inspired cuisine highlighting the Midwest's bounty, with a lively bar featuring craft cocktails and a curated wine list.

Our Open Opportunity

The In-Room Dining Coordinator is a vital part of the Food and Beverage team, dedicated to delivering exceptional quality and service to our guests. The ideal candidate will have a keen attention to detail, a strong work ethic, and the ability to multitask and prioritize effectively.

The responsibilities include developing rapport with guests, maintaining professionalism, executing and facilitating service with team members, and ensuring responsive, gracious service at all times.

Successful candidates should be team players, comfortable with electronic systems, flexible to work early mornings, evenings, weekends, and holidays, and willing to accept various assignments as needed.

Preferred Qualifications and Skills

• Participate in pre-shift meetings for updates and ongoing learning.
• Maintain a friendly, courteous, and professional demeanor with guests and colleagues.
• Perform tasks delegated by leadership.
• Coordinate with team members to ensure smooth service and communication between Front of House and Back of House.
• Describe menu features and answer questions regarding food, beverages, and allergens.
• Use suggestive selling techniques to enhance guest experience.
• Liaise with servers and kitchen staff to ensure clarity of orders.
• Assist in food expediting and ensure food quality standards.
• Plate and prepare small food items and accompaniments.
• Handle guest dishes, deliver amenities, stock bars, and deliver miscellaneous items efficiently.
• Maintain cleanliness and safety standards at all times.

Candidates must have valid work authorization for the U.S.

Only shortlisted candidates will be contacted for interviews. Internal employees may be eligible for visa sponsorship via an L-1A Visa; please consult your People & Culture Team.

Benefits of Working at Four Seasons

• Hourly wage: $24.86 - $26.36
• Inclusive, energizing culture encouraging authenticity
• Comprehensive training and development programs
• Competitive wages, Paid Time Off, 401(k) with employer matching (eligibility required)
• Employee engagement and recognition events
• Complimentary uniforms cleaning and employee meals

Learn more about us:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

If you require a reasonable accommodation due to a disability or veteran status, please contact our People & Culture Department at 312-649-2153.

Join our award-winning team and develop your career with the world’s leading luxury hotel company! We look forward to your application.

Four Seasons is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, visit: EEOC Poster.