On-Call Home Care Coordinator

Elite Home Health Care; New York (NY); Remote; USD 125,000 - 150,000; Full time

Job summary

A professional home care agency is seeking a Scheduling Coordinator responsible for triaging after-hours scheduling and client calls, ensuring adequate staffing for ongoing client visits. The ideal candidate will have strong communication skills and experience in customer service. This remote role offers competitive compensation of $24–$25 per hour for active working time and an additional $2 per hour for waiting time.

Qualifications

• One or more years of scheduling experience preferred.
• Three or more years of customer service experience required.

Responsibilities

• Schedules visits as needed based on the needs of the office and patients.
• Communicates patient schedules to field staff and job duties for assigned shifts.
• Documents all actions accurately and appropriately in the scheduling system.
• Works with office leadership on any outstanding patient’s needs.
• Documents all information and worked time on the on-call log.

Skills

Excellent written, verbal and interpersonal communication skills

Strong computer/data entry and software skills

Experience working with scheduling related software

Basic understanding of medical terminology

Ability to work independently

Education

High School diploma or equivalent

Job description

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand‑picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity‑centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Job Summary

Responsible for triaging all after‑hours scheduling and client calls. Ensures that ongoing client visits are adequately staffed for following day. Frequent communication with clients, families and care center staff.

Essential Functions

• Schedules visits as needed based on the needs of the office and patients.
• Communicates patient schedules to field staff and job duties for assigned shift(s).
• Documents all actions accurately and appropriately in the scheduling system.
• Works with office leadership on any outstanding patient’s needs. Escalation as needed.
• Documents all information and worked time on the on‑call log.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High School diploma or equivalent required.
• One or more year(s) of scheduling experience preferred.
• Three or more year(s) of customer service experience is required.

Knowledge, Skills and Abilities

• Excellent written, verbal and interpersonal communication skills.
• Strong computer/data entry and software skills.
• Experience working with scheduling related software.
• Basic understanding of medical terminology.
• Ability to work independently.

Working Conditions

• Work remotely from home long periods of time on the phone.
• Flexible with availability at night, weekends, and holidays.

Pay Range

The compensation for this position is $24–$25 per hour for active working time, and $2 per hour for waiting time. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.