On-Call Guest Services Agent — Front Desk & Hospitality

Flik Hospitality Group; Armonk (NY); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free meals

Uniforms

Laundering service

Résumé du poste

Flik Hospitality Group in Armonk, NY, is hiring immediately for an on-call Guest Services Agent. Location is IBM Learning Center; on-call schedule with hours varying. Prior guest service and computer experience preferred. Internal referral bonus available. Fixed pay rate is $20 per hour.

We offer free meals, uniforms and laundering service at select locations, plus extensive training and development opportunities within a hospitality-focused culture.

Qualifications

• Previous guest service and computer experience preferred.

Responsabilités

• Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.
• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs other duties as assigned.

Connaissances

Guest service

Computer experience

Description du poste

Flik Hospitality Group in Armonk, NY, is hiring immediately for an on-call Guest Services Agent. Location is IBM Learning Center; on-call schedule with hours varying. Prior guest service and computer experience preferred. Internal referral bonus available. Fixed pay rate is $20 per hour.

We offer free meals, uniforms and laundering service at select locations, plus extensive training and development opportunities within a hospitality-focused culture.