On-Call Front Desk Coordinator

Mac Properties; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic and growing residential real estate company as an On-Call Front Desk Coordinator in Chicago. This entry-level role is perfect for someone who enjoys creating positive experiences and has a knack for customer service. You will be the welcoming face for residents and guests, ensuring their needs are met while maintaining safety and security protocols. With opportunities to grow in a supportive environment, this position offers a chance to be part of a team that values authentic experiences. If you thrive in a fast-paced setting and love interacting with people, this role is for you.

Qualifications

• 1-2 years in customer service roles.
• Ability to communicate professionally in speech and writing.

Responsibilities

• Welcome residents and guests enthusiastically.
• Ensure security protocols are followed regarding building access.
• Handle package deliveries and maintain building curb appeal.

Skills

Customer Service

Communication

Problem Solving

Tools

Salesforce

Job description

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Position at Mac Properties

Mac Properties is a dynamic and growing private residential real estate company with operations in Chicago, St. Louis, and Kansas City.

Description

We are hiring Front Desk Coordinators to join our team in the Hyde Park area of Chicago, IL. The pay rate for this role is $17/hour.

Job Overview

A Front Desk Coordinator brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. You will be an integral member of the team that creates authentic experiences for our Residents and their guests. Your responsibilities include greeting residents and guests, assisting with their needs, and maintaining building safety and security.

Duties and Responsibilities

• Welcome residents and guests enthusiastically, anticipate needs, and respond professionally.
• Create memorable experiences with a warm, welcoming personality.
• Develop knowledge of building procedures, features, and security practices.
• Ensure security protocols are followed regarding building access, keys, visitors, and confidentiality.
• Maintain building curb appeal by inspecting amenities and common areas, and coordinating with the service team.
• Report hazards, risks, or accidents; submit maintenance requests as needed.
• Handle package deliveries, logging and accepting packages for residents.
• Answer phones, forward calls, and take messages.
• Perform other duties as assigned.

Qualifications

• People Person: Enjoy creating positive experiences for others.
• Great communicator: Ability to communicate professionally in speech and writing.
• Experience: 1-2 years in customer service roles.
• Knowledge of front desk equipment; Salesforce experience is a plus.

Note: All new hires must pass a criminal background check, provide proof of identity and legal work authorization in the U.S., and satisfy reference checks.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

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