On Call Direct Support Staff

East Bay Innovations; Dublin (CA); On-site; USD 32,527 - 46,326; Part time

Benefits offered by this job

Medical coverage for eligible employees

Dental and vision coverage

Flexible Spending Account

Education Assistance Fund

Paid sick leave and vacation

Mileage reimbursement

Job summary

East Bay Innovations in Dublin, CA is seeking an On-Call Direct Support - Emergency Cellphone Responder. This role involves providing 1:1 support to adults with developmental disabilities during emergency situations and regular shifts. The position is part-time, requiring on-call readiness for 24-hour periods, entailing various responsibilities like assisting clients in daily activities, emotional support, and coordination with other staff.

Candidates should hold a high school diploma, possess strong problem-solving skills, and have two years of relevant experience. Opportunity for training and various employee benefits are included.

Qualifications

• High school diploma or equivalent.
• Two years of experience in human services preferred.
• Ability to work cooperatively with consumers and other agencies.
• Willingness to commit to a minimum of one year.

Responsibilities

• Provide 1:1 support to adults with developmental disabilities.
• Respond to emergency calls from support staff.
• Discuss emergency supports with clients’ families.
• Organize coverage for open shifts.

Skills

Communication

Problem-solving

Team collaboration

Companionship

Education

High school diploma or equivalent

Job description

On-Call Direct Support - Emergency Cellphone Responder (E-Cell)

East Bay Innovations (EBI) is a nonprofit human services organization that supports people with developmental disabilities such as intellectual disabilities, autism, and cerebral palsy. We offer person‑centered services that enable clients to live in their own homes, make choices about how they live, work in jobs of their choosing, and enjoy community life. We are committed to social justice and the empowerment of people with disabilities.

What does an Emergency Cellphone Responder do?

You provide 1:1 support to adults with developmental disabilities in their homes and throughout their community. You will be trained on the support needs of multiple Supported Living clients, offer phone support to staff, locate coverage for open shifts with other staff, and work shifts with clients during a 24‑hour on‑call period.

Typical day on E-Cell

• Organizing coverage for open shifts with our clients
• Responding to emergency calls from support staff
• Discussing emergency supports with clients’ families as needed
• Supporting staff with any out‑of‑ordinary needs

When working with clients, a typical day includes:

• Providing emotional support and companionship
• Getting exercise and walking around their neighborhood
• Doing arts and craft projects
• Connecting with friends and loved ones virtually
• Planning meals and cooking meals
• Light cleaning around their homes
• Providing personal and intimate care (bathing and toileting)
• Assisting with wheelchair lifts and transfers
• Shopping for groceries and running other errands
• Using delivery or pickup services

Requirements

• High school diploma or equivalent.
• Two years of experience in human services preferred.
• Commitment to the philosophy of inclusion, access, and consumer‑driven services.
• Ability to work cooperatively with consumers, their support systems, employers, and other agencies.
• Ability to solve problems independently and as part of a team.
• Willingness to commit to a minimum of one year on the E‑Cell team.

Locations

• Working primarily in the Tri‑Valley region: Dublin, Pleasanton, and Livermore. Our agency supports clients throughout Alameda County.
• Valid California driver’s license, a driving record that meets agency standards, auto insurance, and access to a reliable vehicle.

Schedule

• This is a part‑time position. The Emergency Responder would be on‑call for a 24‑hour period on a weekly basis.
• Available: Tuesdays – Tri‑Valley (9:00 AM Tuesday – 9:00 AM Wednesday).
• Available: Thursdays – Tri‑Valley (9:00 AM Thursday – 9:00 AM Friday).
• Available: Fridays – Tri‑Valley (9:00 AM Friday – 9:00 AM Saturday).
• Initially, there are also 16 hours of paid training with clients per week to learn the support needs of the clients.

Compensation

• $28.62 per hour during support hours.
• $75 stipend for each 24‑hour shift of on‑call on weekdays.
• $125 stipend for each 24‑hour shift of on‑call on weekend days.
• Four hours of training shifts paid at $8.62 per hour are guaranteed for each 24‑hour on‑call shift.

Benefits

• Medical coverage for those working 30 hours a week or more, with two different providers to choose from.
• Dental and vision coverage for both full‑time and part‑time staff.
• Flexible Spending Account & Dependent Care FSA, Commuter, and Parking pre‑tax benefits.
• Voluntary Life, AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
• Employee Assistance Program (EAP) that includes free mental health counseling sessions for you and members of your household.
• 403(b) retirement plan.
• Education Assistance Fund, providing reimbursement for tuition, fees, and supplies for education and self-enrichment courses.
• Membership in the Service Employees International Union (SEIU) Local 1021.
• Many opportunities for training so you can feel confident in the work you do and prepare for future career opportunities.
• Paid sick leave for all employees, and paid vacation for full‑time employees.
• Paid holidays for all Federal holidays.
• Mileage reimbursement for on‑the‑job driving at the IRS rate.
• Language stipends for staff based on language fluency assessment and client/department/agency needs.
• Staff appreciation month with a BBQ, a party, daily raffles, and more, to celebrate you and the important work you do.

The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax‑free) after making 120 monthly payments.

East Bay Innovations is an equal opportunity employer. We will consider all applicants without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, physical or mental disability, medical condition, genetic information, marital status, age, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.