On Call - Crisis Intervention Specialist I

Pacific Clinics; San Jose (CA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K employer match up to 4%

Paid time off and benefits from day 1

Job summary

Pacific Clinics is seeking a Crisis Intervention Specialist to join the TRUST Mobile Mental Health Evaluation Team in California. You will respond to psychiatric emergencies, de-escalate crises, assess risk, and coordinate with law enforcement when needed.

This on-call role requires rapid, compassionate intervention in high-stress settings. Responsibilities include crisis hotline support, information gathering, documentation per MediCal rules, and connecting clients with community resources.

Qualifications

• High School Diploma or GED with at least 1 year of relevant experience.
• Pass initial PATS and be certified in crisis intervention within the first 30 days and annually.
• Speak, read, and/or write another language may be required by some programs/areas.

Responsibilities

• Provide crisis stabilization and de-escalation for adults or youth in crisis.
• Support crisis hotline and information gathering for immediate needs.
• Assist in involuntary psychiatric holds under applicable laws.
• Engage family members and natural supports with education on de-escalation and safety.
• Assist transport to facilities and ensure client safety enroute.

Skills

Crisis intervention

Conflict resolution

Communication

Education

High School Diploma or GED

Job description

Overview

Compensation We Offer

• The initial compensation for this position ranges from $31.40 - $38.61 per hour, depending on experience, location, and internal equity considerations

Possible Additional Compensation

(may vary based on position eligibility)

• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications
• Possible Bilingual Differentials: Up to 7.5% for qualifying direct service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• BenefitsEligibilitystarts on day ONE!
• We provide a robust benefits package which includes medical, dental, and vision. See our Benefits Page HERE.
• 401K Employer Match up to4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

About our Program

TRUST is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults experiencing psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services

Schedule

Varies/ On Call

Pay Range

$31.40 - $38.61 per hour

Job Summary

Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self-injury. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers to participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature. May require restraint certification.

Responsibilities

• May support mental health crisis hotline by gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de-escalation of adults or youth who are experiencing an acute mental health or behavioral crisis and may be presenting as a danger to themselves or a danger to others.
• Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
• Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.
• Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de-escalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
• Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.
• Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis. Utilize strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves others after the conclusion of service.
• Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to mental health services, substance use services, housing supports, and additional identified social services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All employees are responsible for keeping job requirements up to date. This can include but is not limited to certifications, licensure, and maintaining a clear criminal record.

• High School Diploma or GED and one (1) year of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education)
• Speak, read, and/or write another language may be required by some programs/areas.
• If the program requires, the employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

Job Competencies

• Conflict Resolution
• Documents clearly and accurately
• Encouraging customer focus
• Learning on the fly
• Time management

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

Move quickly/run

Drive a car

If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.