Crisis Program Supervisor

Pacific Clinics; Hollister (CA); On-site; USD 87,000 - 107,000; Full time

Benefits offered by this job

Benefits eligibility day one

Medical, dental, vision

401K employer match up to 4%

Competitive time off

Job summary

Pacific Clinics operates a 24/7 Mobile Crisis Response team in San Benito County, delivering compassionate, trauma-informed crisis intervention and de-escalation. We seek leaders who can supervise Crisis Intervention Specialists and Family Specialists and coordinate with community partners to access higher levels of care when needed.

The role emphasizes hiring, coaching, training, and performance management, with strong emphasis on safety, documentation, and continuous quality improvement.

Qualifications

• Bachelor’s degree in Psychology, Social Work, Counseling, Education, or related field.
• One or more years of experience in social or mental health services delivery or crisis management.
• First Aid Certification, CPR Certification, and TCI Training required.

Responsibilities

• Coordinate with internal and external providers to ensure seamless crisis intervention services.
• Respond to community-based mental health crises, including situations with danger to self or others.
• Supervise field staff, oversee scheduling and training, and ensure compliance with policies and quality standards.

Skills

Crisis intervention

Crisis management

De-escalation

Collaboration

Education

Bachelor’s degree in Psychology, Social Work, Counseling, Education, or related field

Tools

First Aid Certification

CPR Certification

TCI Training

Job description

Overview

Compensation We Offer

• The initial compensation for this position ranges from $87,225 - $107,275 per year, depending on experience, location, and internal equity considerations

Possible Additional Compensation

• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications
• Possible Bilingual Differentials: Up to 7.5% for qualifying direct service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• BenefitsEligibilitystarts on day ONE!
• We provide a robust benefits package which includes medical, dental, and vision. See our Benefits Page HERE.
• 401K Employer Match up to4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

About our Program:

Pacific Clinics provides 24/7 Mobile Crisis Response services for residents of San Benito County. Our multidisciplinary Crisis Response Team delivers community-based crisis intervention 24 hours a day, 7 days a week, 365 days a year, helping individuals experiencing mental health or behavioral health crises.

Our team responds with compassion, professionalism, and a person-centered approach to de-escalate crises involving individuals who may be experiencing suicidal thoughts, homicidal thoughts, or grave disability. When appropriate, the team also coordinates access to higher levels of care, including hospitalization and other supportive services, to ensure individuals receive the care they need.

Pacific Clinics is seeking compassionate, motivated professionals to join our Mobile Crisis Response Team serving San Benito County. We are looking for individuals who are skilled in crisis intervention, de-escalation, and collaborative, trauma-informed care. This is an opportunity to make a meaningful impact by helping individuals access timely, compassionate care when they need it most.

Schedule:

Sunday- Wednesday, 8 a.m.- 6 p.m

Pay Range

87,225 - 107,275 per year

Job Summary

Hires, develops, trains, and manages Crisis Intervention Specialists and or Family Specialists to ensure quality services to individuals in the community, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action while providing crisis de-escalation services. Functions as one of two liaisons between the team and community partners. Coordinates and supervises daily program operations, assures adherence to policy and procedures. Collaborates with agency leadership to ensure quality document completion. Ensures fiscal stewardship of program funds. May require certification in restraint protocols.

Responsibilities

• Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem-solving barriers related to acute mental health crisis.
• Responds to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
• Participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis.
• Responds to community based crisis in the capacity of a supervisor to conduct field-based supervision, oversight and risk management of potentially adverse incidents.
• Develops and supervises Crisis Intervention Specialist and or Family Specialist including hiring, coaching, training, disciplining, and terminating.
• Ensures individuals voice is heard and is culturally responsive to internal and external customers.
• Espouses a values-based model of care and coaches Crisis Intervention Specialists and or Family Specialists in same.
• Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
• Models how to create an effective strength-based relationship with a child an individual and trains counselors Crisis Intervention
• Specialists an or Family Specialist in same.
• Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
• Management and oversight of 24-hour scheduling, including managing last minute call outs, vacations and training requirements
• Oversees and supports the implementation of treatment plans safety planning and resourcing for individuals served.
• Participates in Crisis Continuum in supporting the call schedule when Crisis Intervention Specialists are out. Will step in to provide direct service.
• Completes all required documentation and ensures the same with direct reports.
• May participate in after hours and weekend on call rotation which may include in person response.
• Supports staff in following all risk management and incident reporting procedures.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human
• Resources (HR), compliance and regulatory standards.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
• Ensures and monitors defined outcome achievement for youth and families individuals and satisfaction levels for youth, families individuals and referring workers and agencies.
• Provides effective crisis and risk prevention and management
• Manages operations including utilization of resources such as all administrative electronic systems.
• Assumes a leadership role in the development of the Crisis team.
• Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
• Works closely with the clinical program leadership to ensure full implementation of the agency service philosophy.
• Required to meet applicable productivity and documentation requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Bachelor's Degree (BA/ BS) in Psychology, Social Work, Counseling, Education, or related field and one (1) or more years of experience in social or mental health services delivery, crisis management, or equivalent field, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• First Aid Certification, CPR Certification and TCI Training required.
• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

Job Competencies

Conflict Resolution
CQI/QA Project
Documents Clearly and Accurately
Encouraging Customer Focus
Supervision and Accountability

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

Move quickly/run

If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.