On Call Concierge - Hope Lodge - New Location in San Antonio

American Chemical Society; San Antonio (TX); Presencial; USD 22.000 - 32.000; Tempo parcial

Benefícios oferecidos por esta vaga

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Professional development

Resumo da vaga

The American Cancer Society invites applicants for an On-Call Concierge position at the Hope Lodge in San Antonio, TX. This part-time role involves greeting guests, managing check-in/out, providing information about lodge amenities, and coordinating transportation.

You will work varied shifts, including evenings and weekends, with differential pay for certain hours. The role emphasizes friendly customer service, safety, and a team-oriented environment dedicated to supporting cancer patients and

Qualificações

• High School Diploma or equivalent.
• Hospitality/customer service experience is a plus.
• Minimum 1 year of customer service experience.
• Experience in front desk or guest services is preferred.

Responsabilidades

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Conhecimentos

Customer Service

Communication Skills

Multitasking

Microsoft Office

Phone Systems

Formação

High School Diploma

Ferramentas

Microsoft Office

Descrição da vaga

At the American Cancer Society, we’reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Explore Opportunities at Hope Lodge San Antonio

Be part of something new in San Antonio!

The American Cancer Society is excited to bring a new Hope Lodge to San Antonio, and we are building a team of compassionate, dependable individuals to help bring this new location to life

Hope Lodge provides a welcoming and supportive home away from home for cancer patients and their caregivers who travel for treatment. As we prepare to open our doors, we are building a talent pool for a variety of non-exempt opportunities.

If you enjoy helping others, delivering exceptional customer service, and being part of a team that makes a meaningful difference, we invite you to apply and explore opportunities with Hope Lodge San Antonio.

On Call Concierge, Hope Lodge Opportunities

Pay rate: $19.50/ hour

This is a part-time, On-Call Concierge opening at our Hope Lodge facility in San Antonio, TX. The On Call Concierge will be offered shifts based on business needs, which may include day, evening, overnight, weekday, and weekend hours.

In addition to the base pay rate, this position is eligible for shift differential pay for certain hours worked outside of the standard day shift.

Shift Differential Pay

• 10% differential for hours worked Monday through Friday between 6:00 PM and 12:00 AM
• 15% differential for hours worked on Saturday and Sunday between 5:30 AM and 12:00 AM
• 20% differential for hours worked between 12:00 AM and 5:30 AM

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.