On-Call Concierge, Hope Lodge

American Chemical Society; Minneapolis (MN); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Shift differential pay

Evening/overnight shifts

Job summary

The American Cancer Society is seeking a part‑time Concierge at our Hope Lodge in Minneapolis, MN. You will welcome guests, manage check‑in/out, and coordinate transportation while delivering excellent guest services.

Evening and overnight shifts are available, typically under 20 hours per week and not eligible for benefits. The role includes shift differential pay and requires strong communication skills and flexibility to assist guests as needed.

Qualifications

• High School Diploma or Equivalent.
• Minimum 1 year of Customer Service Experience.
• Hospitality/customer service background preferred.

Responsibilities

• Greet guests and manage check-in/out procedures (30%).
• Provide information about lodge amenities and resources (20%).
• Coordinate transportation and EMPOWER Program services (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain front desk records and organize area (10%).
• Monitor lobby security and safety protocols (10%).

Skills

Customer service

Communication

MS Office

Phone system

Multitasking

Flex hours

Education

HS Diploma

Tools

Microsoft Office

Multi-line phone system

Job description

At the American Cancer Society, we’re working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check‑in/out, responds to inquiries, and coordinates transportation and security.

This is a part‑time Concierge opening at our Hope Lodge facility in Minneapolis, MN. This individual will be offered evening and overnight shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible.

Pay rate: $20.48

This role is also eligible for shift differential pay for hours worked outside of the regular day shift:

Shift Differential Pay:

• 10% — Monday through Friday, for hours worked between 6:00 PM - 12:00am.
• 15% — Saturday and Sunday, for hours worked on weekends
• 20% — For hours worked between 12:00 AM and 5:30 AM (Overnight shift differential)

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi‑line phone systems
• Excellent customer service and problem‑solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check‑in, check‑out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast‑paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.