On-Call Concierge, Hope Lodge

American Cancer Society, Inc.; Minneapolis (MN); On-site; USD 22,207 - 31,629; Part time

Benefits offered by this job

Generous paid time off

Medical and dental benefits

Retirement benefits

Job summary

American Cancer Society, Inc. is looking for a Concierge at our Hope Lodge facility in Minneapolis, MN. This part-time position involves managing front-desk operations, ensuring a welcoming environment, and assisting guests with check-in/out and inquiries.

Candidates should have excellent customer service skills and a high school diploma. Flexible daytime availability is required, with pay at $19.54 per hour.

ACS provides generous paid time off and other benefits to enhance staff skills.

Qualifications

• Minimum 1 year of customer service experience preferred.
• Additional training in hospitality management is a plus.

Responsibilities

• Greet guests and manage check‑in and check‑out procedures.
• Provide information about lodge amenities and community resources.
• Respond to guest requests and emergencies.

Skills

Strong communication and interpersonal skills

Excellent customer service skills

Proficiency in Microsoft Office

Ability to multitask

Education

High School Diploma or Equivalent

Job description

The Concierge serves as the first point of contact for guests, managing front‑desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check‑in/out, responds to inquiries, and coordinates transportation and security.

This is a part‑time opening at our Hope Lodge facility in Minneapolis, MN. Working less than 20 hours per week, the position is not benefits eligible. We are looking for individuals with daytime availability during the week and weekends; evening availability is also a plus.

Pay rate: $19.54 per hour.

ESSENTIAL FUNCTIONS

• Greet guests and manage check‑in and check‑out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front‑desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS

• High School Diploma or Equivalent. Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred. Minimum 1 year of Customer Service Experience.

KNOWLEDGE, SKILLS, AND ABILITY

Strong communication and interpersonal skills. Ability to work independently and multitask. Proficiency in Microsoft Office and multi‑line phone systems. Excellent customer service and problem‑solving skills. Ability to work flexible hours including evenings and weekends.

TRAVEL REQUIREMENTS

Minimal travel required.

PHYSICAL REQUIREMENTS

• Extended periods of standing and walking, particularly during front‑desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items when assisting guests with check‑in, check‑out, or transportation.
• May involve carrying luggage or opening doors for guests during interactions.
• Physical endurance to handle the demands of a fast‑paced environment, including managing multiple tasks and assisting guests throughout the day.

BENEFITS

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at jobs.cancer.org/benefits.

EEO STATEMENT

We are a proud equal opportunity employer.