On-Call Concierge

fourseasons; Philadelphia (Philadelphia County); Presencial; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary meals during shifts

Uniforms and dry cleaning provided

Training and career growth

Resumo da oferta

Four Seasons Hotel Philadelphia is seeking an On-Call Concierge to join our Guest Experience team. Our Concierge responds to a wide variety of guest requests by accurately assessing the guests’ needs and requests; adding personal recommendations and touches to achieve maximum customer satisfaction while complying with Four Seasons’ policies.

The role requires hospitality experience, outstanding interpersonal skills, and the ability to multitask in a fast-paced environment.

Qualificações

• Previous experience in hospitality, customer service, luxury retail, or a guest-facing environment preferred.
• Outstanding interpersonal and communication skills.
• Strong problem-solving abilities and a commitment to service excellence.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency with computer systems and hospitality software applications.

Responsabilidades

• Welcome guests with warmth and professionalism during check-in and check-out.
• Respond to guest requests, inquiries, and concerns in a timely and personalized manner.
• Provide recommendations on local attractions, dining, entertainment, transportation, and hotel services.
• Coordinate guest requests, special occasions, room amenities, and personalized arrangements.
• Process guest mail, packages, messages, and deliveries accurately and efficiently.
• Maintain up-to-date knowledge of local events, activities, and points of interest.
• Store and retrieve guest luggage and packages as needed.
• Utilize hotel systems and software to manage reservations, guest preferences, and billing accurately.

Conhecimentos

Hospitality experience

Customer service

Interpersonal skills

Multitasking

Tech-savvy

Descrição da oferta de emprego

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About The Role

The Four Seasons Hotel Philadelphia is seeking an On-Call Concierge to join our Guest Experience team. Our Concierge responds to a wide variety of guest requests by accurately assessing the guests’ needs and requests; adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies. Utilizes a variety of Four Seasons software to accurately track guest’s needs and preferences.

What You Will Do

• Welcome guests with warmth and professionalism during check-in and check-out.

• Respond to guest requests, inquiries, and concerns in a timely and personalized manner.

• Provide recommendations on local attractions, dining, entertainment, transportation, and hotel services.

• Coordinate guest requests, special occasions, room amenities, and personalized arrangements.

• Process guest mail, packages, messages, and deliveries accurately and efficiently.

• Maintain up-to-date knowledge of local events, activities, and points of interest.

• Store and retrieve guest luggage and packages as needed.

• Utilize hotel systems and software to manage reservations, guest preferences, and billing accurately.

What You Bring

• Previous experience in hospitality, customer service, luxury retail, or a guest-facing environment preferred.

• Outstanding interpersonal and communication skills.

• Strong problem-solving abilities and a commitment to service excellence.

• Ability to multitask and remain organized in a fast-paced environment.

• Proficiency with computer systems and hospitality software applications.

What We Offer

• Excellent training, development, and career growth opportunities within the organization

• Complimentary meals during shifts

• Uniforms and dry cleaning provided

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our employees to be flexible in working mornings, evenings, weekends and holidays.

Candidates must have valid work authorization for the U.S.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affiantive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf