On-Call Client Services Associate

Care Options for Kids; Delray Beach (FL); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading pediatric care provider seeks a part-time On-Call Client Service Associate in Delray Beach, Florida. The role involves scheduling staff, addressing client queries, and ensuring high-quality care delivery. Ideal candidates will have strong communication skills and at least a high school diploma.

Benefits

Supportive work environment

Opportunity to make a meaningful impact

Qualifications

• 1-2 years experience in a service role preferred.
• Strong written and verbal communication skills.

Responsibilities

• Schedule and coordinate shifts for clients.
• Answer incoming calls and communicate with clients.

Skills

Communication

Organizational Skills

Interpersonal Skills

Computer Literacy

Education

High school diploma or GED

Associate’s Degree preferred

Job description

Care Options for Kidsconnectsleading pediatric specialistswith families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Ourpediatric specialistsare committed to providinghigh-quality pediatricservices that help children and families live their best lives. We empower our community of clinicians to meet children where they are byproviding the support and resourcesnecessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.
We are looking fora critical thinkerandproactive, part-time On-Call Client Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.
The On-Call Client Services Associate is responsible for evening/weekend scheduling and coordinating of all HHA, CNA, LPN and RN shifts for all assigned clients. The On-Call Client Services Associate works with a team comprised of the clinical team, On-Call Client Services Manager and Business Operations Director to ensure that all client needs are being addressed and expertly met during non-routine business hours. The On-Call Client Services Associate works collaboratively with the clinical team, On-Call Client Services Manager and Business Operations Director to ensure that services are being provided that promotes client satisfaction and abide by all state, federal and company mandates and guidelines and are delivered in a timely manner.

Position Types Available:Part-Time, Remote
On-Call Client Service Associate responsibilities include:

• Answers incoming calls in a friendly, professional, and knowledgeable manner.
• Communicate with clients when an employee calls off or is running late.
• Review call- EM- All and emails throughout your shift
• Ensures clients/families are communicated with and understand schedules.
• Receives and communicates client concerns and incidents to supervisor, as necessary.
• Provides follow up customer service calls/visits to new clients and their family members to ensure clients’ needs are being met.
• Schedules appropriate staff based on competency and availability to provide quality care to client in accordance with the client’s plan of care.
• Assist with any calls and escalate as needed to the appropriate party.
• Responding to EVV’s on a timely manner
• Additional duties as assigned.

Comprehensive Ability to:

• Hold core values consistent with a patient- and family-centered approach to care
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns.
• Proactively continues to educate self on providing quality care and improving professional skills.
• Demonstrates a positive and professional attitude towards internal and external customers.
• Collaborate with team members to assist as needed to complete tasks.

Qualifications:

• High school diploma, GED or Associate’ Degree preferred.
• One to two years’ experience with demonstrated effective communication skills and proven organizational and interpersonal skills preferred.
• Strong written and verbal communication skills
• Computer literacy and adaptability
• Ability to effectively communicate with all levels within the organization.
• Nights, weekends, morning, evening, and holidays are required for this position; taking time off on Holidays is on a first come, first served basis after your first year of employment.

What we Offer:

• A supportive and collaborative work environment.
• Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
• A chance to make a meaningful impact in the lives of children and families.

Wage Range:

• $16.00 to $18.00 per hour

*Compensation dependent on experience.

Location:Remote, Florida

If you are the bestat what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.

Care Options For Kidsis an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

*Restrictions Apply