On-Call Case Manager for Refugee & Immigrant Services

International Institute of New England; Boston (MA); On-site; USD 33,000 - 39,000; Part time

Job summary

The International Institute of New England (IINE) seeks an On-Call Case Specialist in Community Services to support refugee and asylee clients in the Boston area. This part-time, non-exempt role covers placement, orientation, social services, and case management under the Community Services Manager.

The role emphasizes client advocacy, referrals, housing coordination, and crisis response, with a focus on promoting self-sufficiency and access to essential services.

Qualifications

• Bachelor's degree preferred in human services or related field.
• At least one year of case management experience preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to manage multiple tasks with strong organizational skills.
• Experience working with immigrant populations preferred.

Responsibilities

• Conduct pre-arrival orientation for refugee clients.
• Conduct weekly intakes and provide referrals to health, social, housing, educational, and employment-related services.
• Procure and set up apartments for refugee arrivals including the provision of furniture, household goods, and basic supplies.
• Provide initial reception and placement services, including airport pickup, on an emergency basis for refugee clients.
• Provide comprehensive case management services including case planning, home visits, program enrollment, advocacy, and coordination of core services appointments.
• Coordinate client services to accomplish goals of individual and family self-sufficiency.
• Support clients with transportation to and from appointments, in particular health appointments.
• Maintain professional and accurate documentation using centralized database, including assessments, client documentation, and case notes.

Skills

Creole

Dari

Pashto

Arabic

Swahili

Ukrainian

Spanish

French

Experience with immigrant populations

International affairs

Education

Bachelor’s Degree in Human Services, Counseling, Social Work, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

The International Institute of New England (IINE) seeks an On-Call Case Specialist in Community Services to support refugee and asylee clients in the Boston area. This part-time, non-exempt role covers placement, orientation, social services, and case management under the Community Services Manager.

The role emphasizes client advocacy, referrals, housing coordination, and crisis response, with a focus on promoting self-sufficiency and access to essential services.