On-Call Banquet Server

Hilton; Key West (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Hilton is seeking a Banquet Server to brighten guests’ experiences through attentive food and beverage service at events and daily dining. You will learn menu details, take orders, and deliver with care, while maintaining clean service areas and supporting event setup.

The role emphasizes hospitality, integrity, teamwork, and a proactive approach to guest satisfaction in a fast-paced hotel environment.

Qualifications

• Experience in guest-focused food and beverage service.
• Ability to learn menu items and answer questions confidently.
• Efficient order taking and prompt delivery at the POS.
• Maintain clean and stocked service stations.
• Assist with event setup and restocking to ensure smooth flow.
• Comply with health, safety, sanitation, and alcohol awareness standards.

Responsibilities

• Delight guests with upbeat, friendly interactions and look for ways to make their experience special.
• Master the menu to answer guest questions confidently.
• Take food and beverage orders, enter them in the POS, and deliver promptly with attention to detail.
• Keep the service station stocked, clean, and organized.
• Clear and transport dishware at the end of service and assist with cleanup.
• Support event preparation by setting banquet tables and restocking supplies.
• Maintain compliance with health, safety, sanitation, and alcohol regulations.

Skills

Guest service

Communication

Teamwork

Attention to detail

Multitasking

POS systems

Tools

POS system

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Banquet Server, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Master the menu: Learn the details of all menu items and specials so you can help guests and answer their questions with confidence
• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
• Manage the service station: Make sure the service station is always fully stocked, clean, and organized
• Clear and transport tableware: Remove dishware, glassware, and silverware at the end of meal service and deliver them to the dishwashing area for cleaning
• Support event preparation: Assist with tasks such as cleaning, arranging and setting banquet tables, and restocking supplies to maintain a seamless event flow
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.