On-Call Banquet Server

Austin Country Club; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Austin Country Club in Austin, TX, is seeking a Banquet Server to deliver high-end food and beverage service for weddings, meetings, and member events with a warm welcome, attentive service, and flawless execution.

Responsibilities include setup/breakdown, menu knowledge, dietary accommodations, and greeting guests, while maintaining safety standards. Requires TABC and Texas Food Handler certifications, 1–2 years of bartending in a high-volume setting, and excellent communication.

Qualifications

• High school diploma or equivalent.
• Updated Texas TABC certification and Texas Food handler certification.
• 1–2 years of bartending experience in a high-volume setting.
• Proficient in mixing cocktails, wine service, and using POS systems.
• Excellent communication skills and a professional, friendly demeanor.

Responsibilities

• Uphold service standards for all events, providing exceptional service.
• Set up and break down banquet areas, ensuring cleanliness and organization.
• Greet members and guests warmly, taking and executing F&B orders with attentiveness.
• Maintain knowledge of menus and dietary accommodations.

Skills

High-end service

Communication skills

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

POS systems

Job description

About Austin Country ClubFounded in 1899, Austin Country Club (ACC) is one of the oldest existing clubs in Texas and the first golf club established in the state. The Club was founded by Lewis Hancock, former Mayor of Austin, and is rich in tradition and excellence.ACC is home to legendary golf instructor Harvey Penick, who was part of the Club’s story for 82 years and taught champions including Ben Crenshaw, Tom Kite, Betsy Rawls, and Mickey Wright.Located along beautiful Lake Austin, ACC has hosted the WGC-Dell Technologies Match Play since 2016 through 2023. The course was designed by Pete Dye and is a par 72 championship layout. In 2018, the course was enshrined in the Texas Registry of Historic Golf Courses by the Texas Golf Hall of Fame.ACC is a Platinum Honorable Mention Club of America and maintains full membership with a strong waiting list. The Club is family-centered, mission-driven, and committed to service that consistently exceeds member expectations.DescriptionBanquet servers at Austin Country Club are expected to provide high-end, personalized food and beverage service for weddings, meetings, and member events, focusing on refined, attentive, \"three-step\" service (warm welcome, magic moment, fond farewell). Key duties include event setup/breakdown, table service, menu knowledge, and adhering to strict cleanliness and safety standards.Key ResponsibilitiesUphold service training standards, providing exceptional service throughout all events.Knowing members’ names, greeting them promptly, provide a warm and personalized experience.Execute F&B orders, ensuring a high level of attentiveness and responsiveness.Maintain knowledge of menus, including special event features and dietary accommodations.Greet members and guests warmly, making them feel welcomed and valued.Foster a positive atmosphere through effective communication and proactive service.Address any member/guest complaints swiftly using service recovery techniques.Prepare and set up banquet areas, ensuring they are organized, clean, and ready for service.Complete daily side work, such as stocking supplies and cleaning work areas.Support event setup and breakdown, including table arrangements and décor, as needed.Additional DutiesDue to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks assigned by management or Banquet Captains.Maintain a high level of professionalism and a commitment to excellence in interactions with members, guests, management and staff.Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.Wear a clean, neat uniform that meets club standards.Job Qualifications &High school diploma or equivalent.Must have updated TABC certification (Texas) and Food handler certification (Texas)Generally, 1–2 years of previous bartending experience in a high-volume setting.Proficient in mixing classic cocktails, wine service, and using Point of Sale (POS) systems.Excellent communication skills, including talking and hearing, with sufficient visual acuity, and the ability to follow instructions accurately.Comfortable working in both indoor and occasional outdoor environments.Exceptional customer service, multitasking, organization, and a professional, friendly demeanor.Additional hours are required to meet deadlines for the position, including weekends and/or holidays.This job description outlines primary responsibilities and may not include all functions required by Austin Country Club. This description is subject to change without notice.Physical Requirements:Must be able to stand, walk, and perform physical activities for extended periods.Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.Able to lift, carry, push, and pull up to 150lbs as needed.Effective communication skills, including talking and hearing, with sufficient visual acuity.