On-Call Banquet Captain

Choice Hotels International, Inc.; BLOOMINGTON (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Choice Hotels International, Inc. is seeking a Banquet Captain to execute and oversee banquet operations, ensuring prompt, courteous service and high-quality execution for each function.

You will coordinate banquet staff, brief teams, and collaborate with the kitchen to align timing, presentation, and service standards. The role requires leveraging customer-service excellence, leadership, and organizational skills to deliver the Cambria experience and guest satisfaction.

Qualifications

• Two years of banquet experience in an upscale environment preferred.
• Excellent customer service skills.
• Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
• Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
• Must meet minimum age to serve alcohol based on applicable state law.
• Able to work a flexible schedule, including weekends and holidays.
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Responsibilities

• Execute banquet operations in accordance with standard operating procedures to care for guests promptly and courteously.
• Coordinate and provide work direction for banquet personnel; hold pre-function briefings and assign stations.
• Ensure quality service by managing servers and ensuring attention to guests.
• Work with kitchen to coordinate cooking, food presentation and delivery times.
• Complete dish and food requisitions and supervise sanitation and equipment handling.
• Provide training and ongoing feedback to staff; maintain guest satisfaction.

Skills

Banquet experience

Customer service

Training delivery

Team leadership

Time management

Alcohol service age requirement

Job description

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position SummaryThe role of the Banquet Captain is to execute the banquet operations in accordance with our standard operating procedures to care for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnelHolds pre-function briefing to determine specifications of each functionEnsures quality service by assigning employees to workstationsEnsures that servers take care of every customer and are alert at all times to see that customers are given every attentionProvides work direction to servers; verifies that servers are at work as scheduledHandles customer concerns and complaints promptly and tactfully.Provides employees with the information needed to perform their job effectivelyOrients employees to the department and hotel and provides on-the-job training on job responsibilitiesPrioritizes and assigns workProvides feedback to the employee and department manager on the employee’s performance of job responsibilitiesWorks closely with kitchen to coordinate cooking, food presentation and delivery times for each functionCompletes dish and food requisitions as necessaryEnsures that employees follow proper sanitation practicesSupervises the handling, storage and security of all kitchen and banquet equipment used in functionReports all maintenance problems to appropriate personnelInspects rooms and public areas for cleanlinessDevelops and implements strategies and practices which support employee engagementCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialCreates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.Two years of banquet experience in an upscale environment preferredExcellent customer service skillsSkilled in the use of techniques and strategies required to deliver training material in group and one-on-one settingsDemonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levelsHighly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and timeMust meet minimum age to serve alcohol based on applicable state lawAble to work a flexible schedule, including weekends and holidaysAbility to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.