On-Call Application Support Specialist II

Fusion HCR; Las Vegas (NV); On-site; USD 76,000 - 110,000; Full time

Job summary

FUSIONHCR is seeking an Application Support Administrator II to design, configure, and support business‑critical applications. You will act as SME for configurations, workflows, and integrations while partnering with Product Managers and IT to solve real business challenges.

You’ll manage multiple initiatives with aggressive timelines, provide Level 2 support, and maintain documentation across diverse application environments. Nevada required.

Qualifications

• Must be 21 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Associate's degree or equivalent experience in application support and coding required; Bachelor's degree or relevant certification preferred.
• Ability to obtain and maintain a Nevada Control Board registration and any other required certification or license.
• 5 years of experience in Information Technology.
• 3+ years of hands-on experience designing, coding, and configuring operational applications (e.g., Snow, Four Winds digital signage, Track Via workflow system, SailPoint access management, SharePoint Administration, or similar).
• Demonstrated business analysis experience — gathering requirements, forecasting implications, and delivering consultative recommendations.
• Working knowledge of Microsoft SharePoint, Dynamics 365, CRM, HTML, and/or .NET preferred.
• Working knowledge of iSeries/AS 400 applications and OS preferred.
• Exposure to traditional casino/hotel applications (VConnect, CDP/Adobe, Mobile application) needed.
• Strong interpersonal skills with the ability to connect with people from all backgrounds and experience levels.
• Must work on-call, and flexible for nights, weekends, and holidays.

Responsibilities

• Design & Configure Solutions: Serve as Subject Matter Expert for application configuration, including operational workflows, business logic design, and system integrations.
• Create solutions spanning systems development, process improvement, organizational change, strategic planning, or policy development.
• Work with business users and stakeholders to gather business, functional, and technical requirements, then design applications that meet those needs.
• Collaborate & Deliver: Partner with Product Managers to address business opportunities and issues across functional areas.
• Work with the Product Management team and vendors on solutioning in support of business requirements.
• Provide input on project and effort modeling to help size upcoming initiatives.
• Juggle multiple initiatives at once and consistently deliver against aggressive timelines.

Skills

On-call support

Requirements gathering

Stakeholder collaboration

Problem solving

SharePoint familiarity

Education

Associate's degree in IT or related field

Bachelor's degree or relevant certification preferred

Tools

Snow

Four Winds digital signage

Track Via workflow system

SailPoint access management

SharePoint Administration

Job description

FUSIONHCR is seeking an Application Support Administrator II to design, configure, and support business‑critical applications. You will act as SME for configurations, workflows, and integrations while partnering with Product Managers and IT to solve real business challenges.

You’ll manage multiple initiatives with aggressive timelines, provide Level 2 support, and maintain documentation across diverse application environments. Nevada required.