OMS Account Manager

Altice USA; Abilene (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly incentives

Benefits

Job summary

Optimum is seeking an OMS Account Manager to identify, coordinate, and execute hyper-local events that align with our growth strategy in the US market. You will support multiple sales teams—MDU, Retail, D2D, B2B, and SMB—by securing engagement opportunities and driving lead generation through well-executed events.

The ideal candidate thrives in a fast-paced environment, excels at relationship building, and demonstrates strong organizational and communication skills, with readiness to travel and

Qualifications

• 5+ years in event coordination, sales, or related field.
• Proven leadership and cross-team coordination abilities.
• Excellent relationship-building with community partners.
• CRM proficiency, Salesforce preferred for tracking leads.
• Willingness to travel and work nights/weekends as needed.

Responsibilities

• Identify and secure hyper-local events aligned with growth strategies.
• Develop partnerships with HOA, MDU properties, city officials, and developers.
• Coordinate event logistics, staffing, branding, and materials.
• Support sales teams to generate leads and drive on-site sales.
• Provide on-site leadership and ensure consistent customer experience.
• Track performance metrics and report ROI to leadership.

Skills

Leadership

Relationship building

Communication

Organizational skills

Travel readiness

Tools

Salesforce

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast‑paced world of connectivity, and we’re seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you’ll be enabling progress and enhancing lives by providing reliable, high‑speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The OMS Account Manager is responsible for identifying, coordinating, and executing hyper‑local events that align with Optimum’s growth strategy. This role supports multiple sales organizations—including MDU, Retail, D2D, B2B, and SMB—by securing opportunities for brand engagement and assisting in driving sales performance. It ensures the success of events through planning, coordination, and training while working cross‑functionally with sales teams. The OMS Account Manager reports directly to the OMS Events Manager. This role plays a vital role in supporting lead generation and sales conversion efforts by assisting sales teams with event planning, execution, and follow‑up. The ideal candidate thrives in a fast‑paced environment, excels at relationship building, and possesses strong organizational and communication skills.

Responsibilities

Event Identification & Planning

• Proactively identify and secure hyper‑local events that align with Optimum’s growth and market expansion strategies.
• Develop partnerships with key community stakeholders, including HOA’s, MDU properties, city officials, new businesses, and new housing developments to secure event opportunities.
• Collaborate with internal teams to create a market event calendar that includes sponsorships, pop‑up events, networking functions, and outreach campaigns.
• Partner with construction teams, government affairs, and sales channels to align events with new Fiber project builds, special market offers, or retention exercises.

Event Execution & Coordination

• Coordinate event logistics, including staffing, setup, branding, and materials to ensure all events meet company standards.
• Ensure alignment between event execution and sales strategies by working closely with retail, D2D, B2B, and SMB teams to drive on‑site sales and lead generation.
• Provide on‑site leadership at events to ensure smooth operations, branding consistency, exemplary customer experience, escalation management, and maximum ROI impact.
• Serve as the primary liaison between event partners, vendors, and internal teams.

Sales Team Support & Training

• Facilitate sales leads through event execution and customer engagement.
• Train and support sales teams on how to maximize event opportunities, engage with potential customers, and build community relationships outside of traditional sales environments.
• Educate teams on network advantages and network improvements in our local market.
• Educate teams on ethical sales representation, brand positioning, and best practices for customer engagement in the field.
• Assist sales teams in capturing, qualifying, and following up on leads from events to drive post‑event conversions.

Performance Tracking & Reporting

• Schedule, track, and report event performance metrics including attendance, engagement, leads generated, and sales conversions.
• Provide detailed event recaps and insights to leadership to assess ROI and improve future event strategies.
• Maintain an up‑to‑date database of event leads and ensure proper follow‑up processes with designated manager and sales team.

Qualifications

• 5+ years of experience in event coordination, sales environment, community engagement, sales operations, or a related field.
• Strong leadership and coordination skills to work across multiple sales channels and teams.
• Excellent relationship‑building skills with community leaders, businesses, and event partners.
• Proficiency in CRM tools (Salesforce preferred) for tracking leads and reporting.
• Ability to work independently while managing multiple projects in a fast‑paced environment.
• Excellent communication, presentation, and organizational skills.
• Must be available to work nights and weekends as needed for events.
• Reliable transportation required for frequent travel to event locations.
• Ability to walk and stand for extended periods during events.
• Ability to move equipment, supplies, and materials to set up events.
• Must possess and maintain a valid driver’s license in good standing within the state of current residence.

Compensation & Incentives

Compensation & Incentives

• This role will be eligible for quarterly incentives based on event quality, lead generation, and event‑driven sales impact.
• Competitive salary with benefits and career growth opportunities within the Optimum organization.

This role plays a critical part in bridging community engagement and sales growth, ensuring Optimum remains a trusted provider in the market while driving brand visibility and lead generation through well‑executed local events.

Equal Opportunity Statement

We are an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Legal & Compliance

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment‑related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA‑compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Applicants must be authorized to work for any employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.