Omnichannel Associate - Market Sq @ Montrose

JCPenney; Akron (OH); On-site; USD 17,220 - 21,531; Full time

Benefits offered by this job

Medical/dental/vision insurance

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking an Omni Associate to help drive profitable sales growth by executing Enterprise Fulfillment and jcp.com activities across Customer Service & Sales, Fulfillment, and general operations. The role emphasizes excellent customer service, accurate order processing, and reliable inventory support.

The ideal candidate has 1-2 years of work experience and a Bachelor’s degree or equivalent; a HS diploma is required.

Qualifications

• Work experience - Minimum 1-2 years.
• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Solves problems and makes smart decisions that drive sales, profit and customer service.
• Provides great customer service; cooperates and builds positive, inclusive and respectful relationships.
• Proactively finds ways to improve the customer experience with energy and urgency.

Responsibilities

• Greets and assists customers, delivers outstanding customer service and promotes products and services.
• Monitors Enterprise Fulfillment systems, picks orders and packs with accuracy and timeliness.
• Manages jcp.com operations, investigates order shortages/overages and completes shipments and returns.
• Replenishes store inventory with Merchandise Associates/Assistants and participates in annual inventory.
• Meets performance standards including shrink, safety, omnichannel, profit, productivity and attendance.

Skills

Customer service

Sales

Teamwork

Problem solving

Accountability

Energy and urgency

Education

Bachelor's degree or equivalent

High school diploma or equivalent

Job description

Job Overview

As the Omni Associate, you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order delivery and return transactions on the register.
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.
• Performance Standards - Consistently meets established performance standards including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience - Minimum 1-2 years.
• Education - Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match.
All associates are eligible for an associate discount on JCPenney merchandise.
For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay Range

USD $12.50/Hr - USD $15.63/Hr.