Omni/Ops Team Lead - Full Time

Belk; Norcross (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Omni/Ops Team Lead to manage store fulfillment and lead a dynamic operations team. This full-time role involves achieving program targets through effective team development and collaboration across the store. The ideal candidate will excel in a fast-paced environment, showcasing strong communication and problem-solving skills. If you are passionate about delivering exceptional customer care and thrive in a retail setting, this opportunity is perfect for you. Join a team that values innovation and teamwork, and make a significant impact on customer satisfaction and operational excellence.

Qualifications

• Strong retail background with experience in sales, operations, or management.
• Ability to work quickly and accurately in a deadline-driven environment.

Responsibilities

• Manage the store fulfillment process and lead the omni/operations team.
• Pick and pack orders, ensuring timely shipping.

Skills

Excellent communication skills

Problem solving skills

Attention to detail

Customer care

Multi-tasking

Technology proficiency

Education

4 year college degree or equivalent experience

High School Diploma or GED

Tools

Windows-based operating systems

Smartphones

Tablet computers

Job description

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Join to apply for the Omni/Ops Team Lead - Full Time role at Belk

The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)

• Pick orders by locating merchandise within the store in a timely manner
• Pack items in accordance with published standards and deadlines
• Ship customer orders in a timely manner by prioritizing orders based on requested delivery option
• Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area
• Ability to work at a fast pace, collaborate, and perform duties as requested by management
• Passionate about providing Relentless Customer Care
  
  

Minimum Education & Experience

• 4 year college degree or equivalent experience
• High School Diploma or GED equivalent
• Reads and speaks fluent English
• Ability to read and adhere to all policy and procedure manuals
• Strong retail background with time spent in sales, operations or management within stores
• Ability to work quickly and accurately in a deadline-driven environment
• Capable of multi-tasking and organizing large volumes of work
• Self-directed and able to work with minimal supervision
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
• Ability to read and adhere to all policy and procedure manuals
  
  

Knowledge / Skills Requirements

• Excellent communication skills, both verbal and written
• Ability to mitigate problems quickly and possess strong problem solving skills
• Attention to detail with ability to manage program metrics and deliver on goals
• Passionate about providing Relentless Customer Care
• Capable of multi-tasking and organizing large volumes of work
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
• Ability to work a flexible schedule including nights and weekends
• Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus
  
  

Physical Requirements

• Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed
• Ability to push/pull receiving equipment weighing up to 500 lbs.
• Capable of operating a computer and other electronic equipment
• Ability to stand for long periods of time
• Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)
• Capable of twisting, bending, and stooping
• Ability to work at a safe and steady pace by using all safety equipment as directed
• Ability to work a flexible schedule including nights and weekends

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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