Omni Experience Manager - Parkway Place

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk, Inc. & Belk eCommerce LLC.

seeks an Omni Experience Manager to drive store sales, key metrics and profitability by leading a team of fulfillment associates to deliver positive customer experiences through accurate, efficient and speedy order fulfillment. The role collaborates across omni, operations and selling teams to optimize performance, participate in weekly leadership planning, and use planning tools to forecast labor and opportunities for improvement.

Qualifications

• 3+ years of Retail Leadership experience.
• Ability to lead a team to deliver positive customer experiences.
• Experience with analytics to drive store profitability.
• Strong communication and mentorship abilities.
• Willingness to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Inspire and develop the team to deliver accurate, efficient, and speedy order fulfillment.
• Coordinate organization and maintenance of the fulfillment area and related equipment.
• Track supply usage and place replenishment orders to maintain stock levels and profitability.
• Collaborate with merchandising, selling, and operations leaders on product, promotion, and pricing.
• Plan weekly leadership workload and ensure omni tasks are prepped and scheduled.
• Utilize planning tools to forecast units and required labor hours, identify improvement opportunities.
• Coach and develop associates, drive retention, and promote a positive culture.
• Oversee onboarding and recruitment to build a ready-now bench of talent.
• Ensure inventory accuracy and asset protection compliance.

Job description

The Omni Experience Manager drives store sales, key metrics, and profitability by leading a team of fulfillment associates to deliver positive customer experiences through executing customer orders with accuracy, efficiency, and speed. This role leads cross-functional collaboration across omni, operations, and selling teams to optimize team performance and maximize results. This is an exempt position, with monthly bonus eligibility.

What you will do

Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics. Inspire, motivate, and develop team to deliver positive customer experiences and drive sales through picking, packing, and shipping customer orders with consistency, accuracy, and speed. Coordinate organization and maintenance of store fulfillment room, customer pickup area, equipment, devices, and communication boards to promote efficiency and maximize productivity. Track supply usage and place replenishment orders to maintain adequate supply levels, achieving store profit and expense goals. Collaborate with merchandising, selling, and operation leaders to align on product, promotion, and pricing strategies. Demonstrate adaptability and respond to changing circumstances, adjusting strategies and shifting resources based on updated forecasts and business needs. Participate in weekly leadership workload planning meetings to ensure all omni tasks and assignments are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities and processes. Utilize omni planning tools and reporting to determine forecasted unit projections, required labor hours, and opportunities for improvement. Build comprehensive team knowledge of omni process and procedures to ensure associate readiness in delivering omni and operational excellence. Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results. Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop. Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging. Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion. Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols. Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions. Skills and experience to perform in the role and a commitment to continuously learn. Ability to develop others through mentorship, effective communication, and side‑side coaching. Self‑directed and able to work with minimal supervision in a deadline‑driven environment. Communicate with excellence. Comfortable with technology, including smartphones, tablet computers and Windows‑based operating systems. 3+ years of Retail Leadership experience and a dedication to customer experience excellence. Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. Must regularly move around all store areas and be accessible to customers. Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. Ability to push/pull receiving equipment weighing up to 500 lbs.

Skills and Abilities

Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions. Skills and experience to perform in the role and a commitment to continuously learn. Ability to develop others through mentorship, effective communication, and side‑side coaching. Self‑directed and able to work with minimal supervision in a deadline‑driven environment. Communicate with excellence. Comfortable with technology, including smartphones, tablet computers and Windows‑based operating systems.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast‑paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company‑wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

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