OMEGA Luxury Timepieces - Boutique Keyholder/Future Technician - Short Hills

OMEGA SA; Short Hills (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate and driven individual to join their luxury retail team. This role offers the opportunity to showcase exceptional customer service skills while engaging with a prestigious range of timepieces. With a strong emphasis on leadership and adaptability, the ideal candidate will thrive in a dynamic environment that values personal growth and technical learning. Enjoy a supportive company culture that prioritizes employee well-being with excellent benefits, including health insurance, a 401(k) plan, and generous paid time off. If you have a flair for sales and a love for luxury products, this is the perfect opportunity for you.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Employee product discount

Referral bonuses

Free parking

Flexible schedule

Qualifications

• Minimum 3 years of luxury retail sales experience, preferably in timepieces or fine jewelry.
• Demonstrates leadership and impressive selling capabilities.

Responsibilities

• Perform boutique opening/closing procedures and demonstrate leadership on the sales floor.
• Cultivate client relationships and provide memorable experiences.

Skills

Luxury retail sales experience

Exceptional customer service skills

Leadership qualities

Effective communication

Negotiation skills

Technical aptitude

Adaptability to learn

Flexibility in scheduling

Tools

MS Office

Job description

The Company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

Job Description

OMEGA is looking for an ideal candidate with luxury retail sales experience, as well as Keyholder or supervisory background. This position must possess exceptional customer service skills and a demeanor that embodies a great sense of approachability. The candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our prestigious timepieces and become an essential member of our team.

This role is expected to possibly transition into a boutique technician position, which will provide technical services to all timepieces and accessories. Dexterity and technical aptitude are highly desirable.

Profile

• Perform opening and/or closing Boutique procedures.
• Will liaise with Store Manager and Assistant Manager and demonstrate leadership capabilities in their absence and while on the sales floor with the entire team.
• Demonstrate a deep knowledge of all of our unique and impeccable range of products and their distinctive characteristics.
• Cultivate enduring relationships with clients by providing memorable experiences which enlighten and provide insights into the ancestry of OMEGA.
• Utilize our expansive training techniques to engage, inform and retain a gratified and loyal client base.

Professional Requirements

• Minimum 3 years of Luxury retail Sales/Keyholder experience, preferably in the timepiece or fine jewelry field.
• Demonstrates leadership qualities in representing the Manager’s vision at all times and ensures that policies and procedures are upheld.
• Impressive selling capabilities and notable customer service skills.
• Elevated ability to communicate effectively both written and orally.
• Robust adaptability to learn the technical aspects of our company collection of timepieces.
• Ability and willingness to train others in various areas of the business.
• Talented negotiation prowess.
• Passion for the art of selling.
• Must be able to work flexible schedule throughout the week.
• MS Office experience is highly desirable.

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution).
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution).
• Company paid life insurance and Long Term Disability.
• 18 PTO days per year, 23 PTO after 5 years.
• 7 days per year extended paid time for medical, parental and military leave.
• Holiday pay.
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance.
• Employee product discount.
• Transitchek Program – Save money on commuting to work and/or parking with up to $270 pre-tax dollars per month.
• Internal transfer and growth potential.
• $500 Employee Referral Bonuses.
• Free parking (if applicable).

Job Location: United States (New Jersey), Morris Turnpike 1200, 07078, Short Hills NJ

Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA

Seniority level: Associate

Employment type: Full-time

Job function: Retail Luxury Goods and Jewelry and Retail