Olive and Finch Manager (DEN Airport)

Olive and Finch; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus Eligible

Medical Insurance

PTO & Sick Time

Retirement Plan

Meal Discounts

Job summary

Olive & Finch Collective in Denver’s airport environment is seeking a Manager to lead front-of-house operations. The role focuses on hiring, training, and staffing FOH teams, while ensuring service excellence in a high-volume setting.

You will uphold safety, sanitation, and airport compliance as part of a dynamic leadership team. The position is full-time and exempt, with responsibility for guest relations, cost control, and seamless FOH-BOH collaboration.

Qualifications

• Experience leading front-of-house teams in high-volume settings.
• Ability to hire and train FOH staff and manage staffing levels.
• Strong understanding of guest service, safety, and sanitation standards.
• Experience with airport operations or complex hospitality environments is a plus.

Responsibilities

• Oversee daily FOH operations in a fast-paced airport setting.
• Hire, train, schedule, and develop FOH staff.
• Uphold health, sanitation, safety, and airport compliance standards.
• Assist with cost controls, labor optimization, and supplies.
• Coordinate with BOH leadership for seamless service between areas.
• Lead pre-shift meetings and coach staff during shifts.
• Support implementation of company systems and training programmes.
• Ensure smooth operation and brand standards across FOH.

Skills

FOH leadership

Team development

Staff scheduling

Guest service

Job description

Job Description - Olive and FInch Manager (DEN Airport)

• Job Title: Manager
• Reports to: General Manager / Senior General Manager
• Employment Type: Full-Time / Exempt
• Eligible for Tips: No
• Security Clearance: Must pass a federal background check and fingerprinting to obtain a Denver International Airport (DEN) security badge.

About Olive & Finch Collective

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.

Position Summary

The Manager supports the General Manager / Senior General Manager in overseeing daily airport restaurant operations with a focus on front-of-house (FOH) leadership. This exempt, non-tip-eligible role is responsible for hiring, training, and staffing FOH team members, ensuring smooth execution of fast-paced service, and maintaining high standards of safety, sanitation, airport compliance, and hospitality. The Manager also assists with cost control, terminal facilities management, and operational excellence, playing a key role in delivering Olive & Finch's mission within a unique, high-volume airport environment.

Key Responsibilities

• FOH Operations & Guest Relations: Oversee and support daily FOH operations, serving as a role model for high-volume airport hospitality and managing escalated service recovery professionally in a fast-paced environment.
• Team Development & Culture: Hire, train, schedule, and develop FOH staff, fostering a positive, inclusive, and professional culture of accountability.
• Airport Compliance & Safety: Uphold strict health, sanitation, safety, and Denver International Airport regulatory compliance standards throughout the restaurant.
• Financial & Cost Controls: Assist restaurant leadership with daily cost controls, including labor optimization, supplies, and operating expenses.
• Facilities Coordination: Ensure terminal facilities and equipment are properly maintained; monitor cleanliness and coordinate with leadership to address technical equipment triage and maintenance.
• Shift Leadership: Lead pre-shift meetings, provide in-the-moment coaching to FOH team members, and step in to lead shifts independently in the General Manager's absence.
• Systems Execution: Support the implementation of company systems, checklists, and training programs to maintain operational consistency and brand standards.
• BOH Collaboration: Partner closely with Back of House (BOH) leadership to ensure seamless communication, timing, and execution between FOH and BOH.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Qualifications

• Airport Badging: Must be able to successfully pass the required federal background screening and fingerprinting process mandated by Denver International Airport to secure and maintain a DEN airport badge.
• Experience: 2-4 years of progressive restaurant management or leadership experience required. Experience in a high-volume airport, hotel, or complex hospitality environment is strongly preferred.
• Leadership Skills: Proven ability to lead, train, and develop diverse FOH teams while inspiring accountability.
• Operational Standards: Strong knowledge of guest service, food safety, sanitation, and high-volume airport operational standards.
• Financial Acumen: Solid financial savvy with experience in cost control, product tracking, and labor scheduling.
• Availability: Flexible availability including early mornings, evenings, weekends, and holidays to manage multi-shift airport operations.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Competencies / Core Values

• Guest-focused, team-oriented, and inclusive leader.
• Organized, detail-driven, and operationally disciplined.
• Calm, professional, and solutions-oriented under high-volume pressure.

Reporting Structure

Reports to the General Manager / Senior General Manager. Directly supervises FOH staff and supports overall airport restaurant leadership.

Work Environment & Physical Requirements

• This is a hands-on leadership role requiring extended periods of standing, walking long distances across airport terminals, and active engagement with staff and guests in a high-volume restaurant environment.
• Must be able to bend, reach, lift up to 50 lbs., and actively manage the physical demands of multi-shift airport operations.
• Work environments include active dining areas, kitchens, walk-in coolers, dry storage, and airport concourses.

Compensation & Benefits

• Salaried, exempt position (not tip-eligible).
• Competitive base salary based on experience.
• Bonus Eligible.
• Comprehensive Medical, Dental, and Vision insurance plans.
• Generous Paid Time Off (PTO) and accrued Sick Time (Up to 6 days per year).
• Company-funded retirement plan.
• Generous meal discounts and opportunities for advancement within a rapidly growing company.

EEO & At-Will Statement

Olive & Finch Collective is an Equal Opportunity Employer. Employment with Olive & Finch is at-will, meaning either the employee or the company may terminate employment at any time, with or without notice or cause. This job description is not an employment contract and may be updated as business needs evolve.