Older Adults Services Case Manager

Eskenazi Health; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Eskenazi Health’s Sandra Eskenazi Mental Health Center in Indianapolis seeks a Care Coordinator to support clients with serious mental illness by coordinating services, conducting assessments, and developing person-centered treatment plans.

The role emphasizes the Recovery Model, collaboration with a multidisciplinary team, crisis interventions, documentation, and community linkages to help clients access needed resources; you’ll work days, full-time.

Qualifications

• Bachelor’s degree required.
• If incumbent holds a bachelor’s of social work degree, licensed in Indiana as LBSW is required.
• Valid Indiana driver’s license and driving record must meet policy requirements.

Responsibilities

• Embraces Recovery Model and AIDET framework in daily practice.
• Provides skills training in group and individual settings as outlined by the treatment plan.
• Collaborates with the treatment team to assess clients and revise plans.
• Provides crisis management and emergency interventions as needed.
• Reports progress, successes, challenges and care changes to the treatment team.
• Ensures timely completion of documentation and billing procedures.
• Maintains a safe environment and applies milieu safety interventions as needed.
• Provides case management and connects clients with family and community supports.
• May provide transportation as directed using agency or personal vehicle.

Skills

Crisis intervention skills

Strong interpersonal skills

Basic computer skills

Ability to teach a skill

Education

Bachelor's degree

Licensed Bachelor’s Social Worker (LBSW) Indiana

Job description

Select how often (in days) to receive an alert:

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:SEMHC

Schedule:Full Time

Shift:Days

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

FLSA Status

Non-Exempt

Job Role Summary

The Care Coordinator provides skills training and development to clients as required by medical necessity. In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as formulates, develops and revises treatment plans. The Care Coordinator advocates for clients to ensure access to needed services which include developing community relationships and resources.

Essential Functions and Responsibilities

• Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
• Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan
• In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as revises treatment plans
• Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques
• Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc.
• Meets the agency’s standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client’s level of need
• Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy
• Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order
• Provides case management including working with family, significant others and community supports to assist clients in meeting goals
• Meets agency requirements for continuing education
• May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health’s vehicle-related accident reporting procedures in vehicle

Job Requirements

• Bachelor’s degree required
• If incumbent holds a bachelor’s of social work degree, incumbent must also possess a current, unencumbered Licensed Bachelor’s Social Worker license in the State of Indiana
• Valid Indiana driver’s license and driving record that meets Eskenazi Health’s driving policy requirements

Knowledge, Skills & Abilities

Knowledge

• Basic knowledge of behavioral health
• Basic knowledge of substance use disorder and/or co-occurring disorders
• Basic knowledge of medical terminology
• Knowledge of client rights and responsibilities
• Must meet all population-specific competencies for role and service area

Skills

• Basic computer skills
• Crisis intervention skills
• Strong interpersonal skills

Abilities

• Ability to teach a skill based upon person-centered learning needs and learning styles
• Ability to be both clear and concise in written and verbal communications
• Ability to work cooperatively in a multidisciplinary team
• Ability to think critically and problem-solve efficiently
• Ability to provide hands-on client care
• Ability to perform safety interventions including physical safety interventions required for service area
• Ability to lift a minimum of 15 lbs

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.