Offshore / Onshore Field Service Technician

BlackBerry Inc.; Nekoosa (WI); On-site; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Vision benefit

Dental plan

Company paid life insurance

Company paid AD&D

Short-term disability

Long-term disability

Employee assistance program

401k plan

Employee stock acquisition plan

Paid time off

Job summary

ABB is seeking a Field Service professional to lead installation, commissioning, and ongoing maintenance of LV/MV drives for wind projects. You will troubleshoot complex systems on-site or offshore, coordinate with cross-functional teams, and drive parts testing, documentation, and service improvements.

The role requires travel up to 80%, long hours at times, and a proactive approach to identifying service opportunities with customers and ABB teams.

Qualifications

• Associate degree and 7 years of relevant experience or High school diploma/GED and 9 years of relevant experience or military education/experience required.
• Bachelor’s degree in engineering or technical field and 5 years of relevant experience highly preferred.

Responsibilities

• Perform installation, commissioning, troubleshooting, preventative maintenance, and repair of ABB LV and MV VFDs for land-based and offshore wind applications.
• Coordinate activities with related groups to efficiently achieve objectives and ensure customer satisfaction.
• Carry out preparatory work regarding spare parts, testing tools, and documentation as required.
• Identify new service business opportunities for ABB in close cooperation with customers and other ABB teams.

Skills

Travel willingness

Flexible hours

Customer service orientation

Education

Bachelor's degree in engineering or technical field

Associate degree in technical field

High school diploma or GED

Tools

LV/MV Drives knowledge

Power electronics

Motor drives

AC/DC converters

Computer network protocols

Theory of operation

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Manager__Under the direction of Motion High Power Head of Startup & Warranty, Renewables Field Service provides technical onsite and offsite support and expertise in response to a variety of site work requests, telephone calls and emails regarding installation, commissioning, troubleshooting, preventive maintenance and programming questions and to technical problems encountered by users of ABB Medium Voltage drives and systems. This in turn results in different actions on the part of the individual depending on the specific circumstances of each case. Execution is performed in a timely manner.KEY RESPONSIBILITIESPerform installation, commissioning, troubleshooting, preventative maintenance, and repair of ABB Low Voltage (LV) and Medium Voltage (MV) Variable Frequency Drives (VFD) for both land based and offshore wind applications.Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.Carry out preparatory work regarding spare parts, testing of tools and equipment, and documentation as required.In close co-operation with customers and other ABB teams, takes actions to identify new service business opportunities for ABB.QUALIFICATIONSAssociate degree and 7 years of relevant experience or High school diploma/GED and 9 years of relevant experience or military education/experience requiredBachelor’s degree in engineering or technical field and 5 years of relevant experience highly preferredKnowledge in LV and/or MV Drives, power electronics, motor drives, AC/DC converters, computer network communication protocol, and theory of operation.Ability to travel up to 80% of the time, willing to work long hours, 12+, on short notice for extended amounts of time, willing to be on a seven day and up to 21 day travel rotationMore about usWe are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.