Offline - Brand Ambassador (Sales Associate)

American Eagle Outfitters Inc.; Columbus (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a leading retail brand as a part-time Brand Ambassador in Columbus, OH. You'll provide exceptional customer service, engage with guests, and represent the brand values. Ideal candidates are energetic, enjoy teamwork, and have a passion for AE and Aerie products. Enjoy benefits like discounts and opportunities for career advancement.

Benefits

40% off products

Participation in store contests

Opportunities for development

Qualifications

• Must be at least 16 years old.
• Available during peak shopping hours.

Responsibilities

• Engage with guests using the AEO Selling Model.
• Introduce guests to the AEO loyalty program.
• Resolve guest concerns while adhering to company policies.

Skills

Customer Service

Teamwork

Problem Solving

Communication

Education

Retail Experience

Job description

Columbus, OH, United States

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Job Description

YOUR ROLE

As a part-time Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes into the store with an amazing shopping experience, making their day better than before they arrived. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your REAL self to work every day.

YOUR RESPONSIBILITIES

1. You're a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset. (We'll teach you everything you need to know about the AEO Selling Model!)
2. You're passionate about AE & Aerie products! Guests come to you for product information, and you're excited to make suggestions that fit their needs.
3. You share the brand love! You're eager to introduce guests to the AEO loyalty program and other brand channels.
4. You can hang! Your skills are versatile across zones like the Salesfloor, Cash & Wrap, Fitting Room, and Stockroom, and you can flex as needed.
5. You're an innovative problem solver! Making guests' day is your priority, and you proactively resolve concerns while adhering to company policies.
6. You're a team player - #teamwork! You're always willing to assist your team in getting the job done.
7. You've got integrity! You do the right thing and always follow AEO's policies & procedures.

YOU'D BE GREAT FOR THIS ROLE IF:

• You love interacting with people!
• You're energetic and handle multiple tasks in a fast-paced environment.
• You're available to work during peak shopping hours (evenings, weekends, holidays).
• You love AE and Aerie products.
• You have retail experience. #practicemakesperfect
• You're at least 16 years old.

OUR BRAND AMBASSADORS LOVE AEO BECAUSE:

• They work with REAL people—there's nothing like your #AEOFamily.
• Opportunities for development, learning new skills, and career advancement.
• 40% off products at both AE & Aerie year-round, plus additional seasonal discounts.
• Participation in store contests with chances to win free merchandise and exclusive prizes.

About Us

OFFLINE by Aerie offers activewear and accessories designed for real movement and comfort. Building on Aerie's success with leggings and sports bras, OFFLINE celebrates real life—whether you're conquering the day or relaxing on the couch. Our Real Good promise includes collections made with the planet in mind.

AEO is an Equal Opportunity Employer and complies with all applicable EEO laws. We prohibit discrimination based on race, color, religion, creed, sex, national origin, age, sexual orientation, disability, gender identity, marital status, and other protected characteristics. We provide reasonable accommodations for religion and disability in accordance with law.

PAY/BENEFITS INFORMATION:

• Starting pay depends on experience and location.
• Eligible associates may receive paid sick leave and other rewards at our discretion.
• Paid Time Off, sick leave, and holiday pay vary by role, location, employment status, and tenure. For more info, click HERE.