Officer Unarmed PRN

MedStar Health; Rossville (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a Security Officer to ensure a safe environment for patients, staff and visitors in a 24/7 hospital setting. You will patrol facilities, respond to emergencies, monitor entrances, prepare reports and use de-escalation techniques to maintain calm and respectful conditions on site.

The role requires a high school diploma or GED (associate degree preferred) and 1–2 years of related security or healthcare experience.

Qualifications

• Verbal and written communication skills required.
• Strong interpersonal skills for patient, staff and visitor safety.
• Ability to remain calm and act decisively during crises.
• Basic computer skills for reports and logs.

Responsibilities

• Contributes to department goals and adheres to safety and quality standards.
• Responds immediately to emergencies and provides necessary assistance.
• Patrols facility and grounds as directed, including security vehicle or bike patrols.
• Monitors lobbies, waiting areas, elevators and entrances for safety.
• Prepares and submits incident reports and maintains records.
• Uses de-escalation techniques to keep staff and visitors safe.
• Assists with way-finding, parking, deliveries and information requests.
• Responds to security and medical code calls and notifies authorities as needed.
• Collects valuables and manages lost-and-found items.
• Monitors camera surveillance and contributes to safe operations.

Skills

Communication

Interpersonal skills

Crisis management

Computer literacy

Education

High school diploma or GED

Associate's degree preferred

Job description

About the Job

Ensures a safe environment for our patients staff and visitors. Patrols hospital property responds to calls for assistance and reports on conditions objects or persons which may impact the security and/or safety of patients associates physicians visitors or vendors and responds according to established policies procedures and regulations. Security Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts."

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Immediately responds to emergencies to provide necessary assistance to employees and customers.
• Conducts designated security patrols throughout the facility as directed. May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.
• Monitors security and appearance of lobbies waiting areas elevators and entrances.
• Prepares and submits reports and logs of all incidents investigations and activities. Maintains department records reports and files as required.
• Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff patients visitors and all others remain safe calm and respected while onsite.
• Provides assistance for way-finding parking deliveries and other requested information for the hospital and MedStar affiliates.
• Responds to security and medical code calls. Investigates incidents and accidents. Gathers information and evidence. Notifies appropriate authorities or superiors and calls for back-up assistance as necessary.
• Testifies at legal proceedings hearings and trials.
• Works cross-functionally to ensure safe and secure environments.
• Conducts foot security patrols of hospital buildings and grounds as required. Observes and monitors conditions objects or persons which might require police action. Controls access to and inspects packages of those leaving buildings. Reports all safety security and law violations.
• Collects and secures patient valuables and lost-and-found articles.
• Monitors camera surveillance system.
• Responds to circumstances where the exercise of law enforcement authority may be required.
• Interacts with visitors and maintains designated security posts throughout the facility as directed.
• Ensures quality outcomes for the security department by communicating with security staff and the public.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
• Performs other duties as assigned.

Minimal Qualifications

Education

• High School Diploma or GED required and
• Associate's degree preferred

Experience

• 1-2 years Related security or law enforcement experience required or
• In lieu of the related experience an internal candidate who has 1 year of medstar tenure may be considered. required and
• Prior experience in healthcare preferred (or related field with a patient-first customer-first mission) preferred
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• DL NUMBER - Driver License Valid and in State (DRLIC) Valid driver's license. required and
• IAHSS - Certification As A Security Officer Basic Certified Healthcare Security Officer (CHSO) certification from IAHSS preferred and
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross. within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit. and
• Must successfully complete all MedStar initial training related to violence prevention de-escalation and crisis prevention intervention. required

Knowledge Skills and Abilities

• Verbal and written communication skills.
• Strong interpersonal skills.
• Ability to remain calm and thoughtful during a crisis.
• Ability to assist in de-escalating situations with strong emotions and conflict.
• Basic computer skills preferred.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.