Officer Unarmed PRN

MedStar Health; Cherry Valley (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health seeks a Security Officer to protect patients, staff and visitors in a 24/7 hospital setting. You will patrol facilities, respond to emergencies, document incidents and assist with wayfinding and safety operations.

You will apply de-escalation techniques, monitor access points, and collaborate with multidisciplinary teams to maintain a safe environment. A high school diploma is required, with healthcare experience preferred.

Qualifications

• High School Diploma or GED required.
• 1-2 years related security or law enforcement experience required.
• Healthcare experience preferred.
• Internal MedStar tenure may be considered.
• Valid driver's license and CPR certification required.

Responsibilities

• Patrol hospital property and respond to emergencies and calls.
• Monitor lobbies, entrances and camera systems.
• Prepare reports and maintain department records.
• Assist with wayfinding, parking and vendor deliveries as needed.
• Respond to security and medical code calls and investigate incidents.

Skills

Verbal communication

Interpersonal skills

Calm under pressure

De-escalation

Basic computer skills

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

About the Job

General Summary of Position

Ensures a safe environment for our patients staff and visitors. Patrols hospital property responds to calls for assistance and reports on conditions objects or persons which may impact the security and/or safety of patients associates physicians visitors or vendors and responds according to established policies procedures and regulations. Security Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts".

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Immediately responds to emergencies to provide necessary assistance to employees and customers.
• Conducts designated security patrols throughout the facility as directed. May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.
• Monitors security and appearance of lobbies waiting areas elevators and entrances.
• Prepares and submits reports and logs of all incidents investigations and activities. Maintains department records reports and files as required.
• Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff patients visitors and all others remain safe calm and respected while onsite.
• Provides assistance for way-finding parking deliveries and other requested information for the hospital and MedStar affiliates.
• Responds to security and medical code calls. Investigates incidents and accidents. Gathers information and evidence. Notifies appropriate authorities or superiors and calls for back-up assistance as necessary.
• Testifies at legal proceedings hearings and trials.
• Works cross-functionally to ensure safe and secure environments.
• Conducts foot security patrols of hospital buildings and grounds as required. Observes and monitors conditions objects or persons which might require police action. Controls access to and inspects packages of those leaving buildings. Reports all safety security and law violations.
• Collects and secures patient valuables and lost-and-found articles.
• Monitors camera surveillance system.
• Responds to circumstances where the exercise of law enforcement authority may be required.
• Interacts with visitors and maintains designated security posts throughout the facility as directed.
• Ensures quality outcomes for the security department by communicating with security staff and the public.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED or equivalent required
• Bachelor's degree in related field preferred

Experience

• 1-2 years related security or law enforcement experience required
• In lieu of the related experience an internal candidate who has 1 year of MedStar tenure may be considered.
• Prior experience in healthcare (or related field with a patient-first customer-first mission) preferred

Licenses and Certifications

• DL - Valid State Driver's License in good standing required
• IAHSS - Certification As A Security Officer preferred
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.
• Must successfully complete all MedStar initial training related to violence prevention de-escalation and crisis prevention intervention. required

Knowledge Skills and Abilities

• Verbal and written communication skills.
• Strong interpersonal skills.
• Ability to remain calm and thoughtful during a crisis.
• Ability to assist in deescalating situations with strong emotions and conflict.
• Basic computer skills preferred.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.