Officer - Security arrow_forward

Wind Creek Hospitality; Bethlehem (Northampton County); On-site; USD 25,000 - 39,000; Full time

Job summary

Wind Creek Bethlehem is seeking an Officer - Security to ensure guest, team member, and property safety. You will respond to emergencies, monitor compliance with policies, and protect cash handling areas across the casino floor.

The role requires 18+ and a high school diploma, with strong communication and interpersonal skills. Prior security or law enforcement background is preferred, and eligibility to work in the United States is essential.

Qualifications

• Minimum age 18 and legal eligibility to work in the United States.
• Previous security, law enforcement, or casino/hotel security experience preferred.
• Ability to read and interpret policies and procedures clearly.
• Strong observation, reporting, and problem-solving skills.
• Must pass background checks and PGCB license requirements if applicable.

Responsibilities

• Attend shift on time in proper uniform and maintain professional appearance.
• Respond to emergencies and evacuations per supervisor directions.
• Enforce casino policies and federal, state, and local laws.
• Monitor and secure money exchanges and casino operations.
• Patrol premises and deter unauthorized access.
• Investigate incidents and complete formal reports.
• Provide courteous service and assist guests and team members.

Skills

Verbal & written communication

English communication

Interpersonal skills

Professional appearance

Education

High School diploma or equivalent

Job description

Description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

POSITION PURPOSE:

The primary responsibility of the Officer - Security is to provide for the safety and protection of guests, team members, and company property. Anticipates potential problems and seeks ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises. Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize hotel liability. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Arrive for shift on time and in proper uniform.
• Executes emergency response and evacuation procedures as directed by the Shift Manager - Security.
• Monitors and assists in the enforcement of casino policies and procedures, federal, state and local laws.
• Oversees the transportation and exchange of all money transactions between the cage, count room, and casino games including fills, slot drops and jackpot payouts.
• Patrols and/or periodically inspects assigned areas constantly on the lookout for undesirable persons whose presence on the property is not considered to be in the best interest of the hotel/casino management or its guests.
• Investigates all incidents, accidents, and/or events to include: taking initial report and conducting interviews with appropriate follow-up.
• Maintains a visible and accessible profile among casino guests and team members to create a sense of security, to deter potential problems, and to answer questions.
• Monitors suspicious persons in the hotel/casino, particularly those attempting to enter an unauthorized area.
• At the discretion of the Shift Manager - Security, trespass undesirables and troublemakers.
• Serves as a public relations officer and displays such by the service rendered to guests and fellow team members.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.
• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must possess a valid Driver’s License.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

• Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security preferred.
• Excellent verbal & written communication skills, with demonstrated ability to investigate incidents, interview witnesses and draft legible, factual reports.
• Knowledge of general first aid and CPR preferred.
• Familiarity with federal, state and local laws pertaining to law enforcement.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.