Bar Porter arrow_forward

Wind Creek; Bethlehem (Northampton County); On-site; USD 28,000 - 36,000; Full time

Job summary

Wind Creek Bethlehem seeks a Bar Porter to deliver outstanding guest service by keeping bar areas clean, assisting in beverage operations, and ensuring compliance with health codes and Wind Creek standards.

The role requires 18+ eligibility, a high school diploma or equivalent, and the ability to lift up to 50 pounds. Flexibility for weekends/holidays and English communication skills are essential.

Qualifications

• Must be at least 18 years old and eligible to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in English, both orally and in writing.
• Interpersonal skills with focus on guest needs and service quality.
• Must be able to work varied shifts, including weekends and holidays.
• Must obtain a Pennsylvania RAMP card.
• Ability to lift or carry a minimum of 50 pounds.
• Able to work in a fast-paced, busy environment with professionalism.

Responsibilities

• Arrive for shift on time and in proper uniform.
• Interact with guests to keep bar areas clean and inviting.
• Remove trash from bars and restaurants promptly and properly.
• Make deliveries of product to bars and lounges.
• Maintain cleanliness of VIP Lounge food areas and transport food as needed.
• Ensure bar areas comply with PA Health Codes and Wind Creek Standards.
• Provide information about Wind Creek services and events to guests.
• Follow safety procedures and use equipment as required.
• Understand PGCB rules and internal controls relevant to position.
• Complete paperwork per Wind Creek standards and PGCB requirements.

Skills

Customer service

Communication

Teamwork

Positive attitude

English language

Education

High School diploma or equivalent

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

POSITION PURPOSE:

The primary responsibility of the Bar Porter is to provide unmatched customer service through the efficient and thorough completion of their tasks, including but not limited to: keeping all bar areas clean, removal of trash, and helping in operation of the Beverage Department in any other way. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Arrive for shift on time and in proper uniform.
• Interacts with internal and external guests to make sure that all bar areas are clean, presentable and inviting.
• Is responsible for trash removal from bars and restaurants in not only a timely manner but also in a manner which does not dull the Wind Creek experience for the guests.
• Makes deliveries of product to bars and lounges.
• Responsible for the cleanliness of the food area in VIP Lounge.
• Responsible for transporting food to and from VIP Lounge.
• Is responsible for ensuring that the bar areas comply with Pennsylvania Health Codes and Wind Creek Standards.
• Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of Wind Creek services, features, attractions, promotions and special events.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.
• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

• Must be able to obtain Responsible Alcohol Management Program (RAMP) card.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.