Officer - Security

Wind Creek Hospitality; Bethlehem (AL); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Wind Creek Bethlehem is seeking an Officer - Security to safeguard guests, team members, and property. You will respond to emergencies, patrol facilities, enforce policies, and coordinate with supervisors to maintain casino security and compliance.

The role requires vigilant observation, strong communication in English, ability to work varied shifts including weekends and holidays, and the physical stamina to stand and lift as needed. Training includes PGCB rules and internal controls.

Competenze

• 18+ years of age with authorization to work in the United States.
• High School diploma or equivalent.
• Valid Driver’s License.
• Ability to communicate effectively in English, both oral and written.
• Interpersonal skills with guest-focused service.
• Maintain professional appearance and adherence to standards.
• Ability to work varied shifts, including weekends and holidays.

Mansioni

• Arrive for shift on time and in proper uniform.
• Execute emergency response and evacuation procedures as directed.
• Monitor and enforce casino policies and applicable laws.
• Oversee transportation and exchange of money between cage, count room, and games.
• Patrol assigned areas and deter undesirable activity.
• Investigate incidents, take initial reports, and conduct interviews.
• Maintain visible profile to deter problems and assist guests.
• Monitor suspicious persons, including unauthorized area access.
• Trespass undesirables as directed by the Shift Manager - Security.
• Serve as a public relations officer through courteous service.
• Use equipment and systems in line with safety standards.
• Develop working knowledge of PGCB rules and Internal Controls.
• Complete paperwork per PGCB and Wind Creek standards.
• Read and understand the Compulsive and Problem Gambling Plan, including prohibitions on minors and intoxicated persons.
• Provide superior customer service to internal and external customers.
• Adhere to department and property policies and procedures.
• Perform other related duties as assigned.

Conoscenze

Effective communication

Guest service orientation

Professional appearance

Team player

Stamina

Formazione

High School diploma or equivalent

Descrizione del lavoro

POSITION PURPOSE:

The primary responsibility of the Officer - Security is to provide for the safety and protection of guests, team members, and company property. Anticipates potential problems and seeks ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises. Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize hotel liability. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Arrive for shift on time and in proper uniform.
• Executes emergency response and evacuation procedures as directed by the Shift Manager - Security.
• Monitors and assists in the enforcement of casino policies and procedures, federal, state and local laws.
• Oversees the transportation and exchange of all money transactions between the cage, count room, and casino games including fills, slot drops and jackpot payouts.
• Patrols and/or periodically inspects assigned areas constantly on the lookout for undesirable persons whose presence on the property is not considered to be in the best interest of the hotel/casino management or its guests.
• Investigates all incidents, accidents, and/or events to include: taking initial report and conducting interviews with appropriate follow-up.
• Maintains a visible and accessible profile among casino guests and team members to create a sense of security, to deter potential problems, and to answer questions.
• Monitors suspicious persons in the hotel/casino, particularly those attempting to enter an unauthorized area.
• At the discretion of the Shift Manager - Security, trespass undesirables and troublemakers.
• Serves as a public relations officer and displays such by the service rendered to guests and fellow team members.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.

Minimum Employment Requirements:

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must possess a valid Driver’s License.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

• Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security preferred.
• Excellent verbal & written communication skills, with demonstrated ability to investigate incidents, interview witnesses and draft legible, factual reports.
• Knowledge of general first aid and CPR preferred.
• Familiarity with federal, state and local laws pertaining to law enforcement.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.