Officer, Facilitation

U.S. Bank; Tempe (AZ); Hybrid; USD 99,113,000 - 132,124,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Disability leave

Job summary

U.S. Bank is seeking a Learning & Development specialist to design and deliver learning experiences across multiple business lines, in classroom and virtual formats.

The role focuses on needs analysis, design, development of learning solutions, and evaluating program effectiveness. Candidates will apply adult learning principles, demonstrate facilitation skills, and translate data into actionable training plans.

Qualifications

• Bachelor’s degree in business, human resources, or related field, or equivalent work experience
• Four or more years of learning & development, HR, or business experience
• Thorough understanding of adult learning and instructional design principles, practices, and learning sciences
• Proficient dynamic facilitation skills for various audiences
• Ability to set and meet goals and action plans
• Ability to interpret data to create actionable training plans based on insights
• Effective interpersonal, verbal and written communications skills

Responsibilities

• Facilitates dynamic learning experiences for assigned business lines, topics, and levels in classroom and virtual formats with differing levels of complexity aligned to desired goals/strategies/outcomes
• Selects and aligns delivery options and media for training and learning events to the desired learning or behavioral outcomes
• Assists with needs analysis, design, and development of learning solutions; supports with recommendation of learning or performance solution
• Supports evaluation and measurement of programs and implements improvements as needed
• Coordinates session logistics associated with planning learning events such as roster management, monitoring training rooms and appropriate technology
• Leverages learner feedback, survey data to improve learner experience

Skills

Adult learning principles

Instructional design

Dynamic facilitation

Goal setting & action plans

Data-driven training plans

Verbal & written communication

Education

Bachelor’s degree in business, HR, or related field

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Facilitates dynamic learning experiences for assigned business lines, topics, and levels in classroom and virtual formats with differing levels of complexity aligned to desired goals/strategies/outcomes ranging from new hire training to more complex delivery, development and consultation. Serves as a catalyst for learning by understanding the learner’s needs, creating the right environment for learning, building rapport with participants, and using the appropriate delivery options and media to make learning, engaging, effective, relevant and applicable. Selects and aligns delivery options and media for training and learning events to the desired learning or behavioral outcomes. Assists with needs analysis, design, and development of learning solutions; supports with recommendation of learning or performance solution. Supports evaluation and measurement of programs and implements improvements as needed. Coordinates session logistics associated with planning learning events such as roster management, monitoring training rooms and appropriate technology, as well as communications. Leverages learner feedback, survey data to improve learner experience.

Basic Qualifications

• Bachelor’s degree in business, human resources, or related field, or equivalent work experience
• Four or more years of learning & development, HR, or business experience

Preferred Skills/Experience

• Thorough understanding of adult learning and instructional design principles, practices, and learning sciences particularly in the areas of training and facilitation methods
• Proficient dynamic facilitation skills for various audiences
• Ability to set and meet goals and action plans
• Ability to interpret data to create actionable training plans based on insights
• Effective interpersonal, verbal and written communications skills

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $34.57 - $46.11

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.