Officer, Donor Services

Charities Aid Foundation America; Virginia (MN); On-site; USD 65,000 - 70,000; Full time

Job summary

A leading non-profit organization is seeking an Officer for Donor Services to manage high-value client relationships and ensure effective grantmaking. The role requires strong relationship management skills and experience in philanthropic services. Join a team that values collaboration and donor engagement while offering a comprehensive benefits package.

Benefits

100% paid premium for Employee Medical, Dental, and Vision insurance

Health Savings Account (HSA)

401k program with a 15% match

Short and Long-term Disability

Employee Assistance Program (EAP)

Robust Time Off programs

Qualifications

• 3-4 years of related experience in client-facing roles.
• Proficiency in additional languages is a plus.
• Knowledge of international grantmaking regulations preferred.

Responsibilities

• Serve as primary contact for private donors, providing tailored support.
• Coordinate international grantmaking and ensure compliance.
• Analyze donor trends to inform retention strategies.

Skills

Relationship Management

Client Communication

Organizational Skills

Project Management

Written Communication

Verbal Communication

Attention to Detail

Education

Bachelor’s degree

Tools

Salesforce

Google Suite

MS Office

Job description

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Job Description

Job Title: Officer

Department: Donor Services

Reports to: Assistant Director, Donor Services

FLSA Status: EXEMPT

Who We Are:

For over 30 years, CAF America has been a leader in enabling cross-border giving to validated charities and charitable projects across the world totalling more than $1 billion. We enable our donors to make strategic, cost-effective, and tax-advantaged gifts through our vetted network of more than 1.9 million charitable organizations in 135 countries, all while reducing the risk, reputation exposure, and administrative burden associated with cross-border giving.

At CAF America, we pride ourselves on creating a positive working environment and culture that values all team member’s experience and voices and represents the society we serve. We want to attract, retain, and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

Summary:

The Donor Services Officer is a critical member of CAF America’s Private Donor Services team, serving as a trusted advisor and relationship manager for a portfolio of high-value clients. This role combines strategic relationship building, philanthropic consulting, and operational excellence to deliver a best-in-class donor experience. The Donor Services Officer will ensure the seamless execution of international grantmaking activities while cultivating meaningful, long-term relationships that align with the donor’s philanthropic vision and goals. This role works closely with the Coordinators on the Donor Services team in managing client relationships that empower donors to maximize their charitable impact.

Duties and Responsibilities:

Relationship Management and Donor Engagement

• Serve as the primary point of contact for a portfolio of private donors, providing proactive, tailored support and building strong, trust-based relationships.
• Engage in strategic conversations to understand donor motivations, goals, and preferences, and identify opportunities to deepen engagement.
• Respond promptly and professionally to donor inquiries and concerns, ensuring a high level of satisfaction and loyalty.
• Provide personalized philanthropic advising, including insights on international giving trends, global nonprofit landscapes, and impact opportunities.
• Oversee all aspects of donor communication, including validation updates, grantmaking processes, and fund activity reports.
  
  
  

Grantmaking Execution and Fund Management

• Coordinate the full lifecycle of international grantmaking, ensuring compliance with regulatory requirements, internal policies, and client expectations.
• Supervise and mentor support staff responsible for fund data management, ensuring accuracy in transaction tracking, invoicing, and donor correspondence.
• Forecast and manage fund activity, including budget projections and financial reporting based on donor engagement and historical trends.
  
  
  

Donor Insights and Strategy

• Analyze donor trends, service data, and feedback to inform strategies for donor retention, service enhancements, and long-term relationship growth.
• Participate in cross-departmental initiatives to improve donor services, enhance operational efficiency, and contribute to organizational growth.
• Maintain up-to-date knowledge of donor-advised fund regulations, global philanthropy trends, foreign charity requirements, and compliance practices.
• Collaborate closely with internal teams across departments to support donor goals and deliver seamless philanthropic experiences.
• Promote a culture of excellence, professionalism, and continuous learning within the Donor Services team.
  
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (B.A./B.S.) preferred; equivalent combination of education and relevant experience considered.
• 3–4 years of related experience, including at least 2 years in a client-facing, customer service, or philanthropic services role.
• Demonstrated expertise in relationship management, client communication, and resolving escalated issues with professionalism.
• Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills; proficiency in additional languages (e.g., Spanish, French) is a plus.
• Technological proficiency in Microsoft Office Suite, Google Workspace, CRM systems (e.g., Salesforce), and grants management software (e.g., CyberGrants, iPhi Core).
• High attention to detail, discretion, and the ability to handle sensitive information with integrity.
• Knowledge of anti-money laundering (AML), anti-terrorist financing (ATF), and international grantmaking regulations preferred.
  
  
  

Computer/Software Experience:

• Google Suite
• Salesforce
• MS Teams
• MS Office
  
  
  

Salary Range - $65,000-$70,000

Your health and wellness are important to us. CAF America offers a comprehensive benefits package which includes 100% paid premium for Employee Medical, Dental, and Vision insurance along with a Health Savings Account (HSA), Life Insurance; Accidental Death and Dismemberment Insurance; 401k program with a 15% match; Short and Long-term Disability; Employee Assistance Program (EAP). robust Time Off programs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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