Officer

Seneca Gaming Corporation; Buffalo (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sign-on bonus

Casual environment

Job summary

Seneca Gaming Corporation is hiring an Officer to execute security duties, protect guests and property, and maintain high guest service levels. The role operates on a 24-hour schedule within Seneca Gaming properties and requires adherence to internal controls and security procedures.

The position emphasizes communication, observation, and the ability to respond calmly to emergencies, while supporting investigations and maintaining confidentiality.

Qualifications

• Must be 18 years of age or older.
• High school diploma or its equivalent.
• Preference for Security, Law Enforcement, Military or Hospitality experience.
• Able to use Word and Excel; experience with security reporting/dispatch software.
• Strong observation, writing and spelling skills.

Responsibilities

• Ensure guest and team member safety on the premises.
• Respond to critical situations and maintain guest service expectations.
• Perform post duties per Security Management directions.
• Complete CPR/First Aid training and other required trainings.
• Maintain confidentiality and adhere to security policies.

Skills

Verbal communication

Observation skills

Customer service

Conflict resolution

Written communication

Education

High school diploma

Tools

Word

Excel

Security reporting software

Dispatch software

Job description

**This position is eligible for a $1,000 sign-on bonus!** Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Officer is responsible for properly executing security duties on an assigned shift, adequately protecting the life and property of guests, team members and Seneca Gaming Corporation property while maintaining guest service that meets the expectations of the Seneca Gaming Corporation. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Ensure the safety of guests and team members while on the premises of the Seneca Gaming Corporation.
2. Have a complete working knowledge of the Security Ambassador position. At times, a Security Officer may be assigned to work positions normally assigned to a Security Ambassador or to carry out duties normally assigned to a Security Ambassador.
3. Assist guests and team members and respond to critical situations (Medical emergencies, conflict resolution for guest disputes, etc.).
4. Must have outstanding verbal communication skills to resolve or diffuse difficult situations such as guest conflicts, disputes, complaints, etc.
5. Continual observation and patrolling, as directed, of all areas of Seneca Gaming Corporation properties as well as determined by Security Management.
6. Work any designated or assigned posts and complete all duties at the post within the guidelines of the Seneca Gaming Corporation.
7. Successfully complete CPR/First Aid Training Course; and any other training required by the Director of Security.
8. Report to the Security Supervisor any violations, acts, or situations which are detrimental to the best interest of the Seneca Gaming Corporation.
9. Ensure the integrity of all slot, sportsbook areas and table games of the Seneca Gaming Corporation.
10. Must be able to perform any Class III related duties such as, but not limited to; asset transfers, Table Fills, slot/jackpot escorts, Card and Dice verification and destruction, or any other duties associated with Class III gaming security. These duties are fluid and may change on a daily basis.
11. Adhere to all compliance requirements required of a Security Officer from the Seneca Gaming Corporation and any regulatory agencies that oversee Class III Gaming operations.
12. Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities.
13. Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential.
14. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
15. Provide exceptional guest service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
16. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
17. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
18. Attend all necessary meetings.
19. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24‑hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalent required.
3. Preference will be given to candidates with experience in the following fields; Security, Law Enforcement, Military or Hospitality.
4. Must be able to use approved software programs for Security duties (such as report writing software, Dispatch software, etc.) as well as programs such as Word and Excel.
5. Must have good observation skills.
6. Must have good writing and spelling skills.
7. Prior guest service experience preferred.
8. Must have proven customer service experience and must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.

Language Skills and reasoning Ability:

1. Ability to communicate effectively both written and orally.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk and move through all areas of the casino.
2. Must be able to work nights, weekends and holidays.
3. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Salary Starting Rate: $17.50 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SGC! If you’re passionate about delivering exceptional service and being part of a dynamic and supportive team,