Office Support Specialist

El Gaucho Hospitality; Cleveland (OH); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Life insurance

Retirement plan (OPERS)

Paid time off

Longevity incentives

Tuition reimbursement

Gym membership reimbursement

Job summary

El Gaucho Hospitality is seeking an administrative assistant in Cleveland to support the CCVSC. You will perform clerical tasks, answer calls and emails, and provide referrals for VA claims via Veteran Service Officers.

You will greet visitors, assess needs, route cases in eVetAssist, and handle bus ticket and furniture bank requests while coordinating with social workers and other agencies as needed.

Responsibilities

• Perform clerical duties as required to address the needs of the CCVSC.
• Answer telephone calls and emails as received; provide information to callers as required.
• Provide client referrals to CCVSC Veteran Service Officers for the evaluation and filing of claims to the Department of Veterans’ Affairs.
• Make appropriate client referrals to social workers and other helping organizations, such as Cuyahoga Metropolitan Housing, Heating and Energy Assistance Program, food stamps, etc.
• Attend agency and divisional meetings, including all specified in-service education events.
• Greet all visitors.
• Assess the need and/or nature of each individual’s visit.
• Assign accordingly in eVetAssist.
• Process all bus ticket requests.
• Process furniture bank requests as required.
• Function as a screener, as needed.

Job description

SALARY RANGE:

$46,945- $61,026

STATUS:

Classified; Non-Exempt

BENEFITS PACKAGE:

Health insurance, vision, dental, life insurance, retirement plan (OPERS), generous paid time off (12 holidays, 10 vacation days, 15 sick days, 3 personal days, birthday), longevity incentives, tuition reimbursement, gym membership reimbursement.

RESPONSIBILITIES:

• Perform clerical duties as required to address the needs of the CCVSC.
• Answer telephone calls and emails as received; provide information to callers as required.
• Provide client referrals to CCVSC Veteran Service Officers for the evaluation and filing of claims to the Department of Veterans’ Affairs.
• Make appropriate client referrals to social workers and other helping organizations, such as Cuyahoga Metropolitan Housing, Heating and Energy Assistance Program, food stamps, etc.
• Attend agency and divisional meetings, including all specified in-service education events.
• Greet all visitors.
• Assess the need and/or nature of each individual’s visit.
• Assign accordingly in eVetAssist.
• Process all bus ticket requests.
• Process furniture bank requests as required.
• Function as a screener, as needed.

• Note: Other duties and responsibilities may be assigned to this position at the discretion of the Executive Director. Activities defined in the above position description do not preclude or exempt the employee from performing other related or non-related duties as may be required to maintain an effectively functioning office.