Office Support Associate, Testing Accommodation Center - Disability Resources & Educational Services
University of Illinois at Urbana-Champaign
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Benefits offered by this job
Job summary
University of Illinois Urbana-Champaign is seeking an Office Support Associate for the Testing Accommodation Center. The role ensures smooth administration of exams with accommodations, supports daily office operations, and handles TAC communications.
Responsibilities include exam preparation, proctoring, and coordinating with staff and instructors to maintain accurate seating, timing, and policy adherence.
Qualifications
- High school diploma or equivalent is required.
- 18 total months of college coursework or work experience in office/clerical activities as a baseline.
- Experience using computer systems and office software is preferred.
Responsibilities
- Prepare exams, proctor, and manage exam logistics for students with accommodations.
- Convert exams to accessible formats when needed and package for scanning.
- Monitor TAC database, seat students, and ensure academic integrity during exams.
Skills
Education
Job description
Disability Resources and Educational Services
University of Illinois at Urbana-Champaign
The key function of this role is to ensure the smooth and secure administration of exams for students with accommodations by preparing, proctoring, and managing exam logistics, while also supporting daily office operations and communication within the Testing Accommodation Center (TAC).
Applications must be received by 6:00 pm (Central Time) on August 26, 2026.
- Prepare exams by printing, checking them against the TAC database, and ensuring they are in the correct format.
- Convert exams into accessible formats if needed.
- Package exams for scanning and return them to faculty after testing.
- Monitor the TAC database to ensure exams are uploaded, student reservations are scheduled, and booth assignments are correct.
- Monitor exams in real-time to maintain academic integrity.
- Respond to student concerns and ensure their safety.
- Verify students have the correct exams and seat them appropriately based on accommodations.
- Collect completed exams and return them to instructors as per TAC policy.
- Make decisions on student accommodations if issues arise and escalation to the Program Coordinator or Academic
- Accommodations Specialist when necessary.
- Provide day-to-day office support, including supply management, visitor screening, file upkeep, and correspondence.
- Coordinate with the other full-time employees to ensure staff presence during exams.
- Handle TAC-related communications and emails.
- Confirm exam instructions, respond to instructor questions, inform customers of TAC policies, and implement corrections to exam content.
- Distribute announcements and respond to student questions.
- Assist with training and scheduling student workers.
- Monitor their tasks to ensure they follow TAC policies and procedures.
- Perform other duties as assigned and appropriate for the role.
1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the categories below:
- A. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- B. Work experience performing office/clerical activities, including the use of computer systems.
- Customer Service experience
- Test proctoring
- ADA
- Attention to detail and accuracy
- Technical skills: Proficiency in using office software (e.g., Microsoft Office Suite)
- Organizational Skills
- Problem solving/adaptability skills
- Ability to work effectively with others, understand office/business procedures, and maintain confidentiality
- Ability to prioritize job tasks
- Strong communication skills
- Ability to work with people with a wide range of disabilities
- Ability to respond quickly and accurately to email information requests
This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. The collective bargaining agreement sets a pay rate of $20.082/hour for this classification.
This position is not eligible for any type of sponsorship for work authorization.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
- Health
- Dental
- Vision
- Life Insurance
- a Retirement Plan
- Paid time Off
- Tuition waivers for employees and dependents
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.
1037942
Administrative Support
https://jobs.illinois.edu
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