Office Support Associate

University of North Texa; Denton (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

The University of North Texas is seeking an Office Support Associate to provide public relations support and exceptional customer service within the UNT-Provost division. The role requires organizing the Director's suite, assisting with purchases, events, and scheduling, while maintaining professional standards and confidential records.

Primary duties include coordinating meetings, supporting faculty with course-related purchases, and ensuring smooth daily operations in a fast-paced environment

Qualifications

• High school diploma or equivalent with at least three years of office experience.
• Strong customer service and interpersonal skills.
• Ability to organize work, manage priorities, and handle multiple tasks.

Responsibilities

• Maintain professional appearance and conduct; uphold customer service.
• Prepare conference rooms, schedule rooms, and coordinate meetings.
• Assist with faculty purchases and coordinate course-related tasks.
• Assist with scheduling, event coordination, and record-keeping for reports.

Skills

Public relations

Customer service

Interpersonal skills

Office coordination

Attention to detail

Organization

multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Title: Office Support Associate

Employee Classification: Office Support Associate

Campus: University of North Texas

Division: UNT-Provost

Sub Division-Department: UNT-Ryan College of Business

Department: UNT-RCOB-Undergrad Programs-131200

Job Location: Denton

Salary: $32,760.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The School of Merchandising & Hospitality Management (SMHM), housed within the G. Brint Ryan College of Business, is centered on the world’s largest consumer-focused industries—Hospitality and Retail. Our nationally ranked and accredited programs offer opportunities for students to work with world-class research faculty as well as meet industry professionals who serve as guest lecturers, project mentors, and internship supervisors. These constituents play a key role in strengthening our ability to provide extraordinary experiences for our students.

Our faculty are committed to ensure that students become problem solvers, critical thinkers, and creative innovators. Seventy-two percent of new graduates from our school land careers in their chosen field. Their jobs, their titles, and their career paths are each distinct, but the common thread that makes an SMHM alum special is their preparedness to create memorable customer experiences in their chosen careers.

Position Overview

The person in this position is responsible for performing public relations functions as well as delivering great customer service. The customers in this unit are the School of Merchandising and Hospitality Management Director, Staff, Chairs, Faculty and External constituencies including internal and external guests that enter the SMHM Director's suite. It is necessary for the person in this position to be flexible in multitasking and changing from task to another quickly. Interruptions of scheduled work may occur; thus, flexibility is necessary to accomplish the work in a timely manner. The person in this position must be able to organize work based on priorities established by the School Director.

Minimum Qualifications

High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

• Advanced customer service skills.
• Exceptional interpersonal skills.
• Knowledge of Microsoft Office.
• Advanced attention to detail.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Ability to work independently.
• Ability to develop and maintain good, positive working relationships.
• Ability to learn and retain knowledge of policies, practices, procedures and terminology of assigned function.

Job Duties

• Office Protocol: 1. Maintain professional appearance and conduct. 2. Uphold appropriate work habits and behaviors. 3. Maintain appropriate customer service. 4. Efficient and timely completion of tasks.
• Prepares conference rooms for scheduled meetings and ensures coffee service as appropriate, especially with guests. Schedules conference rooms on electronic calendars.
• Develop and implement plan for maintaining and destroying state files in work area.
• Assist faculty with course and lab related purchases that are charged to course fees. This includes, but is not limited to, supplies, subscriptions, and course specific software.
• Coordinate textbook orders with the campus bookstore and request desk copies for faculty to consider for classes.
• Assist with asset management.
• Responsible for keeping the Director's suite organized and stocking the office supply closet.
• Assist Director's office with posting of processing of ePars for hourly student assistants - UNT CoLab AND IT.
• Prepare and publish faculty schedule with office hours and phone list for each semester.
• Monitor main office copy machine maintenance, and coordinates repairs.
• Prepare purchase orders and approve invoices for equipment and supplies; and coordinates receipt of shipping.
• Assist faculty and staff with coordination of special events.
• May assist with the collection of data and the preparation of materials for meetings and conferences and provide assistance to the completion of reports.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday - Friday, 8:00am - 5:00pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.