Office Supervisor - Primary Care - Full-Time - Days

MH-Memphis Hospitals; Town of Wolf River (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

MH-Memphis Hospitals is seeking a Supervisor for the physician practice front desk to oversee daily operations, including bookkeeping, patient billing, collections, and insurance coordination for a small to medium size office.

The role ensures staff performance, patient flow efficiency, and adherence to accreditation and regulatory requirements while upholding MLH's mission and values in a health system environment.

Qualifications

• Requires high school diploma or equivalent.
• 1–3 years administrative or clerical experience.
• Knowledge of medical practices and reimbursement policies.
• Strong verbal and written communication skills.
• Supervisory experience preferred.

Responsibilities

• Oversee day-to-day front desk operations of the physician practice.
• Assist staff in understanding and implementing clinic policies.
• Develop guidelines for prioritizing work activities and evaluating effectiveness.
• Ensure clinic is staffed appropriately and provide staff training.
• Maintain efficient patient flow and uphold policies, quality, safety and accreditation standards.

Skills

Medical terminology

Supervisory skills

Communication skills

Organizational skills

Education

High School Diploma

Associates Degree preferred

Tools

Medical office software

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

Supervises daily operations of physician practice front desk, including front desk procedures, necessary bookkeeping, patient billing, collections, and insurance for a small to medium size physician office. Ensures physical properties of office are kept in good state of repair, monitors security policies and practice and reports to the physician. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Supervises daily operations of physician practice front desk, including front desk procedures, necessary bookkeeping, patient billing, collections, and insurance for a small to medium size physician office. Ensures physical properties of office are kept in good state of repair, monitors security policies and practice and reports to the physician. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Supervises the day-to-day operations of the front office and actively assists and provides direction to the clerical and patient care staff.
• Assists staff in understanding/implementing clinic policies and procedures.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities.
• Ensures clinic is staffed appropriately.
• Assists in recruiting, hiring, orientation, and evaluation of the staff.
• Responsible for training and development of clerical and patient care staff, estimating personnel needs, and assigning work.
• Establishes and maintains an efficient and responsive patient flow system.
• Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies. Interprets and ensures consistent application of organizational policies.
• May interact with patients within their scope and in accordance with their competencies.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent
• Preferred - Associates Degree

Work Experience Requirements

• Required - Administrative or clerical 1-3 years

Knowledge, Skills and Abilities

• Knowledge of medical practices, terminology, and reimbursement policies.
• Skill in planning, organizing, delegating, and supervising.
• Skill in problem solving.
• Strong verbal and written communication skills.

Supervision Provided by this Position

Supervises the Medical Office Assistants and/or Medical Assistants within the physician practice.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

Must have good balance and coordination.

The physical requirements of this position are: light work - extering up to 25 lbs. of force occasionally and or up to 10 lbs. of force frequently.

The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.

The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.