Patient Access & Front Desk Specialist

Methodist Le Bonheur Healthcare; Germantown (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Germantown, TN seeks a Medical Office Assistant to join the ambulatory care team. The MOA will manage front desk functions, answer phones, triage calls, register patients in the EMR, prepare charts, retrieve records, and assist patients with the patient portal.

The role emphasizes payment collection, collaboration with clinicians, and alignment with MLH's mission and values to deliver compassionate care.

Qualifications

• High School Diploma or Equivalent required.
• Experience with insurance verifications or authorizations preferred.
• Experience in physician office setting preferred.
• Scheduling experience preferred.

Responsibilities

• Registers new patients and updates demographics.
• Schedules appointments and makes confirmation calls.
• Collects co-pays and insurance data for payments.
• Greets patients and handles information requests in person or by phone.
• Demonstrates initiative in professional development.

Skills

Phone triage

EMR registration

Chart preparation

Records filing

Billing collections

Patient portal assistance

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.

What you will do

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
• Collects co-pays and insurance data to ensure full and proper payment.
• Manages the front desk area by greeting patients and visitors and responding to request for information in person or by phone.
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent

Work Experience Requirements

• Preferred - Insurance verifications or authorizations 1-3 years
• Preferred - Physician office 1-3 years
• Preferred - Scheduling 1-3 years

Licenses and Certifications Requirements

• Preferred - Certified Medical Office Assistant National Center for Competency Testing
• Preferred - Certified Medical Administrative Assistant National Healthcareer Association

Knowledge, Skills and Abilities

• Basic understanding of medical terminology.
• Knowledge of coding preferred.
• Knowledge of general business operations, scheduling, insurance, and coding.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to use word processing and spreadsheet programs and standard office equipment.
• Ability to communicate verbally and in writing with others.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to handle stressful situations.
• Ability to operate standard office equipment such as PC, copier, fax machine, printer.
• Ability to perform basic arithmetic calculations.
• Ability to provide customer service consistent with MLH values.

Supervision Provided by this Position

• There is no lead or supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.