Office Supervisor - Gastro/Surgery - Willingbor

Virtua Health; Willingboro Township (NJ); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with employer match

Paid time off

Paid sick leave

Short-term disability

Long-term disability

Life insurance

Tuition assistance

Employee assistance program

Job summary

Virtua Health seeks an experienced office operations supervisor to provide day-to-day oversight of clinic operations and staff. You will act as the point person for requests, research information, and prepare reports and presentations to ensure patient and employee satisfaction by resolving issues and directing front desk activities.

You will hire and train staff, organize meetings, manage calendars, handle inquiries, and foster a safe, efficient work environment aligned with STAR standards and

Qualifications

• 3–5 years secretarial or administrative experience required.
• Supervisory experience preferred.
• Computer proficiency with Excel, Word, PowerPoint, Outlook, and Internet.
• Excellent communication skills with employees at all levels and external clientele.
• Advanced organizational skills and ability to work proactively with changing priorities.
• Working knowledge of organizational policies and procedures.

Responsibilities

• Responsible for managing, hiring and retention of office staff, including training, coaching and development and ensuring that all staff members are performing to procedure and STAR standards.
• Responsible for smooth day-to-day operation of the administrative offices, including payroll, correspondence, supply requisitions, and issue resolution.
• Reviews Patient Satisfaction results and supports all departments to improve results; liaison between office staff, Virtua and external parties.
• Organize and schedule meetings and appointments; manage calendars; handle inquiries and maintain a safe working environment.

Skills

Administrative experience

Supervisory experience

Office software proficiency

Education

High School diploma

Associate degree preferred

Tools

Excel

Word

PowerPoint

Outlook

Internet

Job description

Desired Experience

Demonstrated Experience Leading And Supervising Staff Is Highly Preferred.

Hours

Monday thru Friday 8am - 4:30pm

Job Summary

Provides day-to-day oversight of office operations and staff. Point person for all requests, researches a variety of information and responds accordingly. Prepares reports and presentations. Responsible for ensuring patient satisfaction and employee satisfaction by resolving or directing issues appropriately. Assign and monitor clerical and administrative responsibilities for the front desk staff. Provide orientation and training to new employees.

Position Responsibilities

• Responsible for managing, hiring and retention of office staff, including training, coaching and development and ensuring that all staff members are performing to procedure and STAR standards. Coordinates and monitor work flow. Ensure that results are measured against standards, while making necessary changes along the way.
• Responsible for smooth day-to-day operation of the administrative offices. Maintains office services by organizing office operations and procedures; preparing payroll; correspondence; reviewing and submitting supply requisitions. Troubleshoot problems and resolve issues. Coordinate department events and administratively support special projects.
• Reviews Patient Satisfaction results and supports all departments by taking appropriate action to improve results. Participate in leadership rounding and act as a liaison between office personnel, Virtua and all external parties to ensure an outstanding patient experience. Manage and involve teams in employee engagement initiatives.
• Organize and schedule meetings and appointments. Manage schedules, calendars and appointments. Handle customer inquiries and complaints. Manage internal staff relations. Maintain a safe and secure working environment by daily rounding.

Required Experience

• 3 – 5 yrs secretarial or administrative experience required.
• Supervisory experience preferred.
• Computer user proficiency (Excel-Word-Power Point – Outlook – Internet).
• Excellent Communication skills (verbal-written-listening) in order to interact with employees at all levels and external clientele.
• Advanced organizational skills – ability to work pro-actively with changing priorities.
• Working knowledge of organization policies and procedures or ability to quickly learn and operate within those parameters.

Required Education

• High School diploma required. Associate degree preferred.

Salary

$27.01 - $41.99 Hourly

Benefits

• medical/prescription, dental and vision insurance
• health and dependent care flexible spending accounts
• 403(b) (401(k) subject to collective bargaining agreement)
• paid time off
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability
• optional long-term disability
• colleague and dependent life insurance
• supplemental life and AD&D insurance
• tuition assistance
• employee assistance program that includes free counseling sessions
• Eligibility for benefits is governed by the applicable plan documents and policies.