Office Supervisor - Gastro

shm; New Britain (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Starling Physicians is seeking a Clinical Support Supervisor to oversee day-to-day operations, patient flow, and staff interactions across clinics. You will promote service excellence by guiding clinical staff, coordinating triage, and ensuring adherence to protocols.

You will train frontline staff, monitor performance, and partner with leadership to implement process improvements. This role reports to the Director of Clinical Operations and focuses on delivering high-quality care with a

Qualifications

• Leadership and supervision of clinical staff.
• Strong communication across teams and with leadership.
• Commitment to patient-centered care and service quality.

Responsibilities

• Serve as the primary clinical contact for leads and technicians, resolving workflow concerns.
• Provide real-time clinical support to maintain efficient patient flow.
• Train new MA/technicians on procedures, EMR, and patient interactions.
• Monitor inventory of supplies and medications; coordinate reorders.
• Oversee scheduling, staffing, and performance evaluations of staff.
• Support safety, efficiency, and continuous improvement initiatives.

Skills

Leadership

Staff supervision

Communication

Problem solving

Process improvement

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Clinical Support Supervisor facilitates day-to-day operations within Starling Physicians model, including managing patient, staff and provider interactions and maintaining a service-based approach to issue resolution. Partnering with the clinical support staff to promote the highest standards of quality of patient care by appropriately managing patient flow. He/she provides support and training to staff, to encourage their abilities to effectively address triage calls and service recovery. This role will report to the Director of Clinical Operations.

How you can make a difference:

• Leadership and facilitation skills that engages staff in strong communications for clinical problem solving and decision making
• Supervises and monitors the performance and skills of Clinical Staff, assuring the delivery of quality health care services
• Fosters teamwork and contributes to an environment of respect and inclusion
• Provide immediate follow-up, documentation and communication to employees
• Serves as champion, to assist staff to interpret organizational and clinical changes in a positive manner
• Promotes, supports and participates in process improvement, quality initiatives, and innovation
• Monitors patient activities; identifying gaps and partnering with leadership and clinical staff to address appropriately

Key Responsibilities:

• 1. Clinical Support and Oversight
  • Serve as the primary point of contact for leads and technicians with clinical questions or workflow concerns.
  • Provide real-time support in clinics to ensure efficient patient flow and adherence to protocols.
  • Step in to assist with patient care duties as needed, including clinical work ups, scribing, special testing, and injections.
  • Ensure timely patient flow and minimize provider downtime.
  • Responsible for employee evaluations
• 2. Training and Development
  • Train new MA's/technicians on clinical procedures, EMR documentation, and patient interaction.
  • Monitor progress of new hires and provide regular feedback to supervisors.
  • Conduct periodic skills assessments and identify opportunities for retraining or improvement.
  • Support continued education initiatives and maintain clinical standards.
• 3. Inventory Management
  • Monitor clinical and supply inventory, including medications, diagnostic supplies, and PPE.
  • Coordinate with purchasing staff to ensure appropriate par levels and timely reorders.
  • Oversee organization and cleanliness of supply areas and exam rooms.
• 4. Drug Inventory Oversight
  • Track and log expiration dates of all injectable medications.
  • Ensure compliance with proper storage and handling protocols.
  • Coordinate with appropriate staff to remove or return expired or soon-to-expire medications.
  • Approve drug ordering.
• 5. Triage and Communication
  • Provide direction for scheduling urgent/emergent appointments based on symptoms or history.
  • Help coordinate patient communication related to clinical follow-ups, reschedules, or treatment changes.
• 6. Leadership and Accountability
  • Model professionalism and teamwork within the clinical staff.
  • Serve as a liaison between clinical staff and management.
  • Promote a culture of safety, efficiency, and exceptional patient care.
  • Communicate regularly with Practice Manager, Associate Director, as well as practice leadership on staffing needs, clinic flow, or concerns.
  • Participates in the recruitment, selection and hiring process for clinical positions.
  • Proactive in employee mentoring, coaching, and discipline
  • Approves timecards and forwards time allocation to corporate office if applicable.
  • Reviews and approves requests for Paid Time Off and obtains determines need for float staff to cover staffing gaps.
  • Responsible for coordinating staff scheduling with leads.
  • Monitors patient activities; identifying gaps and partnering with leadership and clinical staff to address appropriately.
  • Coordinates internal