Office Supervisor
City of Virginia Beach
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Benefits offered by this job
Job summary
City of Virginia Beach Parks & Recreation seeks an Office Supervisor to lead the Member Services Unit, ensuring strong customer service and efficient center operations. The role involves supervising staff, handling scheduling, and coordinating with various teams to maintain a positive work environment within the recreation center.
The position requires strong administrative skills, experience with ActiveNet/Oracle/WorkDay, and a flexible schedule including early mornings, evenings, weekends, and
Qualifications
- High school diploma or GED plus five years of related administrative experience.
- Able to work evenings, weekends, holidays, and overtime as required.
- Must have a current and valid driver’s license.
Responsibilities
- Oversee the front desk operations in a public recreation center.
- Supervise multiple full- and part-time team members.
- Collaborate with teams to provide a positive, healthy work environment.
- Respond to operational needs including medical emergencies and maintenance issues.
- Enter and maintain information in ActiveNet and other databases.
- Prepare written correspondence and record meeting minutes.
- Audit payroll and generate financial and statistical reports.
- Utilize Power BI for data-driven decisions and trends analysis.
Skills
Education
Tools
Job description
October 28, 2026
PARKS AND RECREATION
G21
Pay Range: $47,153.60 -$73,465.60
Minimum of the pay range
No
At Virginia Beach Parks & Recreation, our success is because of our dedicated employees. We are intentional about creating an employee experience where you are empowered to reach your full potential, are supported through strength-based initiatives, and are confident in your abilities. We champion a workplace culture built on our cultural foundations: Professionalism, Respect, Accountability, Integrity, and Citizenship. These guiding principles of behavior cultivate a positive and high performing work environment. Success is recognized and celebrated, and legendary experiences are the core of who we are.
Work with the best – work for Virginia Beach Parks and Recreation! Join our team and contribute to our 60+ year track record of providing legendary experiences! We are dedicated to promoting healthy lifestyles and protecting our environment. We ensure all residents – regardless of their physical, social, and economic circumstances – can access our programs. By providing enriching and memorable lifelong experiences, we strive to enhance the quality of life for our community by improving the physical and mental well-being of our residents.
Our Recreation Center Office Supervisor oversees the Member Services Unit which serves as the Center hub, providing extensive and direct legendary customer service. Our Office Supervisor is a member of the Center leadership team which includes responding to a variety of operational needs such as medical emergencies, maintenance concerns, customer conflict, incident review, rule clarification and enforcement, camera access, and a variety of customer needs
Our Recreation Centers are open seven days a week from early morning to late night, including most holidays.
- Supervise all aspects of the front desk in a public recreation center
- Supervise multiple full and part time team members
- Collaborate with team members and work units to provide a positive and healthy work environment
- Actively participate and model behavior that creates a positive, inclusive and welcoming atmosphere
- Oversee hiring, training, mentoring, scheduling, task assignments, performance reviews and discipline of team members
- Provide guidance and support to team members on escalated customer inquiries or transactions
- Resolve escalated or complex concerns
- Develop staff work schedules and ensure appropriate coverage
- Demonstrate effective leadership to meet established team goals and expectations
- Audit full and part time payroll
- Generate and analyze financial and statistical reports
- Utilize Power BI and other reporting methods to make data driven decisions, identify trends, and take appropriate action
- Utilize conflict resolution skills
- Serve as Facility Supervisor in the absence of the Center Supervisor or Recreation Specialist II
- Prepare, audit and submit daily revenue collections, deposits, cash balance reports and closeouts
- Utilize financial database for financial reports, research, and procurement
- Provide procurement guidance and assistance to other team members
- Utilize City procurement card
- Actively and positively engage with customers
- Provide facility tours and promote our programs and services
- Assist customers with account inquires and resolve concerns in a positive manner
- Provide legendary customer service in person, via telephone, and in writing Process registration and financial transactions for a variety of classes, camps programs and membership utilizing database and point of sales systems.
- Enter and maintain information in ActiveNet database
- Maintain confidentiality of accounts, financial and database records, and FOIA requests
- Process room rentals and complete work orders
- Manage records retention
- Prepare written correspondence and record meeting minutes
- Utilize Microsoft Office products such as Word, Excel and Outlook
- Work with computer systems such as ActiveNet, Oracle Financial Cloud, WorkDay, VBTime, and PowerBI
- Assist in resolving center computer, printer, copier and phone issues
- Assist with administrative support projects and tasks as needed
- Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on the current workloads and department needs.
Professional
In addition to the minimum requirements, the ideal candidate for this position will also have the following experience listed below. Candidates should ensure the information is provided in the application.
- Procurement experience
- Demonstrated experience establishing and meeting work unit goals
- Ability to review information from multiple sources and develop appropriate process for team members
- Ability to utilize strategic thinking for solving workplace occurrences
The work schedule associated with the position you are applying for varies to facilitate center operations and programming for youth and adults. The typical schedule will include morning shifts of 4:45 a.m. to 1:15 p.m., mid-shifts of 8:30 a.m. to 5:00 p.m. and evening shifts 12:45 a.m. to 9:15 p.m. and working weekend shifts of Saturday 8:45 a.m. to 5:15 p.m. and Sunday 8:45 a.m. to 5:15 p.m.
The individual selected for this position will be housed at a primary site but may be scheduled between other park sites/facilities. Schedules will be adjusted seasonally and will vary weekly based on events, facility coverage, and weather. All employees may be expected to work hours in excess of their normally scheduled hours, overtime, splits shifts or maybe be relocated to another location or job assignment in response to short- term department needs and/or City-wide emergencies including weekends, evenings and holidays.
As a condition of employment, all employees must attend P&R Connection (Department Orientation). If selected for the position, you will be provided an approximate training date at the time of hire. Training is held from 8:30am-5:00pm, every other Friday, at the Parks & Recreation Administration Building. When an exemption is permittable, a hybrid version of the training is available, but will require training attendance on a weekend.
The position you are applying for is designated as Alpha I, requiring the selected candidate to work, regardless of the City’s operational status. All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
- Annual Leave and Sick Leave
- Medical, Dental, Vision, and Prescription Coverage
- Legal and Identity Theft Protection
- Virginia Retirement System (VRS) Hybrid Retirement Plan & Basic Life Insurance
- Commonwealth of Virginia 457 Deferred Compensation Plan (COV457)
- Basic Life Insurance
- Optional Life Insurance
- Wellness Programs
- Employee Assistance Program / Work-Life Services
- Paid Maternity/Paternity/Parental Care Leave
- DMV Transcript: Yes
- CDL: No
- Drug & Alcohol Clearinghouse: No
- CPS Check: No
- Physical: No
- Respirator: No
- Psychological Screening: No
- Polygraph: No
- At Will: No
This position is being advertised as a pool, and applications could be used to fill current vacancies and any other similar Office Supervisor position that become available within six months from the closing date of this posting.
Minimum Qualifications: High school or GED plus five (5) years, in fields providing the required knowledge, skills, and abilities and associated with such positions as administrative secretary or office manager; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Must be available to work evenings, nights, weekends, holidays, and overtime when required to meet operational needs.
Office Administration, Office Equipment, Office Management, Office Operations, Office Procedures, Supervision
Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.
The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.
https://workingcondition-summary-prod.s3.amazonaws.com/P3804.pdf
To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E
All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre‑tax payroll deduction.
The City of Virginia Beach maintains a drug free workplace.
The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.
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