Office Supervisor

Summit Health Management, LLC; United States; On-site; USD 33,000 - 37,000; Full time

Job summary

Summit Health is seeking an Office Supervisor to oversee administrative, financial, and operational aspects of an urgent care site. The role focuses on patient flow, scheduling, and maintaining a welcoming environment for all visitors.

Requirements include a high school diploma, a management degree preferred, at least 1 year of supervising experience, strong communication, MS Office proficiency, and a BLS certification at hire. On-site with weekend flexibility.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum 1 year of supervising or managing experience.
• Strong communication skills and ability to multitask.
• Proficient with Microsoft Office applications.
• Bilingual language skills preferred based on site location.
• BLS certification required at time of hire.

Responsibilities

• Site management including performance monitoring and patient flow.
• Assist Practice Manager with staff scheduling for non-providers.
• Order medical and office supplies; manage daily site operations.
• Open and close the site as required and ensure a hospitable environment.
• Build positive communication with providers and team; coaching and development.
• Ensure HIPAA compliance and maintain patient confidentiality.

Skills

Exceptional communication

Multitasking

Microsoft Office

Bilingual language skills

Feedback delivery

Education

Bachelor’s degree in management

Tools

Microsoft Office

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:

• Managing team members in partnership with Practice Manager
• Supporting a patient‑centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment
• Supporting overall functions of the site, team, and providers with day-to-day operations.

Essential Functions/Responsibilities

• Site Management
  • Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow‑up needs to be conducted after a patient is discharged.
  • Assisting the Practice Manager preparing the schedule for non‑providers
  • Ordering all medical supplies, medications, vaccinations, and office supplies for the site
  • Opening and closing the site as required
  • Assisting the Practice Manger in administrative and operational responsibilities
• People Management
  • Building strong positive communication with providers and working as a team to enhance the success of the practice.
  • Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.
  • Managing the team from interviewing, performance, promotion, discipline, etc.
  • Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write‑ups and suggestions for improvement.
• Business and Patient Management
  • Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.
  • Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in management, business or other applicable degree preferred (will consider relevant management experience in lieu of degree).
• Minimum 1 year of supervising or managing experience a must OR a degree in management.
• Ability to successfully multitask.
• Good computer skills (knowledge of a PC, Microsoft Office programs).
• Exceptional communication skills.
• Comfortable with delivering constructive feedback and counseling management.
• Bilingual language skills required or preferred based-on-site location.
• Basic Life Support (BLS) certification required at time of hire.
• #INDMgmt

Pay Range

Pay Range: $24.00 - $27.00 per hour The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Participation in VillageMD’s benefit platform includes

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

Additional Information

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on-site.

Physical requirements

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.

Direct reports

The Supervisor will be responsible for directly managing the site employees.