Office Specialist II - Customer Service

State of Utah; Utah; Remote; USD 60,000 - 80,000; Full time

Job summary

A state government agency is hiring an Office Specialist II for telework to provide customer service and support to the community. Ideal candidates will have strong customer service skills and the ability to handle sensitive information. Benefits include health insurance, retirement plans, and paid time off. Starting hourly rate is $17.01.

Benefits

Affordable health, dental, vision benefits

11 paid holidays

Retirement contributions

Qualifications

• Experience with customer service.
• Handling confidential and sensitive information.
• Ability to speak clearly and effectively.
• Listening and understanding information presented verbally.
• Finding and gathering information or data.

Responsibilities

• Provide customer service in a call center environment.
• Assist with questions ranging from basic to complex.
• Handle customer complaints and provide solutions.
• Provide information and assistance for forms and applications.

Skills

Customer service experience

Confidentiality handling

Effective communication

Information gathering

Multi-tasking

Job description

Office Specialist II - Customer Service (Telework)

Would you like a career instead of just another job? Would you like to be a part of the team that helps the public? DL Customer Service is hiring for an Office Specialist II. You'll be a vital part of the Public Safety team by helping ensure quality customer service to the diverse citizens of Utah.

General Duties:

General Duties

• Provide customer service in a call center environment by responding to inbound phone calls.
• Interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public.
• Assist with questions which will range from very basic to very complex, including information about products and services the division provides.
• Have extensive knowledge and understanding of the agency database and exercise judgment while applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.
• Handle customer complaints and offer suitable solutions.
• Provide the public and others with information and assistance to complete forms and applications.

Ideal Candidate:

Ideal Candidate

• Experience with customer service
• Handling confidential and sensitive information
• Speaking clearly, concisely and effectively
• Listening to, and understanding, information and ideas as presented verbally
• Finding and gathering information or data
• Multi-tasking while maintaining a high level of accuracy
• Assisting people in a manner which shows sensitivity, tact, and professionalism

Why Should You Join Our Team?

Why Should You Join Our Team?

Our divisions offer work-life balance, opportunities for growth and upward mobility. Affordable premiums for health, dental, vision benefits begin on your first day of employment. Employees enjoy 11 paid holidays while accruals for sick and annual (vacation) leave.

To visit the Driver License Division website, please click here.

The State offers a desirable benefit package and retirement plan as well as many other benefits to eligible employees.

Insurance:

• High deductible option with no bi-weekly premium as well as employer contributions into a health savings account to help with out-of-pocket medical costs.
• Traditional plan with a low-cost bi-weekly premium.
• Low premium cost for dental and vision insurance.

Retirement Options:

• Employer contributions equal to 10-12% of your salary between both a pension and 401(k) plan or to a 401(k) only plan.
• Employer match of up to $26 per paycheck into your 401(k) on top of what you will already be receiving.

Paid time off:

• Eligible employees may accrue 4 hours of annual leave and 4 hours of sick leave each pay period. (Annual leave accrual rate increases with years of service.)
• 12 paid holidays.

There are many other voluntarily/miscellaneous benefits available. To learn more please click here.

• Starting hourly rate amount is $17.01
• This position is a telework position and you will be required to establish an environment in your home conducive to performing the functions of your job while limiting access to others
• This position is NOT eligible to receive the DLD uniform allowance
• DHRM Rules apply to current state employees for promotions and transfers
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.