Office Specialist (Garlington Health Center)

Cascadia Health; Portland (OR); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

PTO 6 weeks

Medical Insurance

Dental Coverage

Retirement Plan

Job summary

Cascadia Health is seeking an Office Specialist for the Garlington Health Center in NE Portland. The role focuses on welcoming clients, managing front desk activities, and ensuring smooth daily operations within the clinic.

The position requires strong communication, basic IT skills, and the ability to handle administrative tasks in a busy health care setting. Work hours are Monday through Friday during daytime shifts, with potential for overtime as needed.

Qualifications

• Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position.
• Proficient verbal and written communication skills.
• Type 50 words per minute.
• Familiarity with basic office equipment (i.e., fax machines, printers, copiers).
• Knowledge of Microsoft Office Suite (e.g., Word & Excel).

Responsibilities

• Create and maintain a welcoming environment for clients and guests; assist clients with paperwork.
• Provide general office support with clerical activities including answering and directing calls, mail distribution, supplies requisition, reproducing and faxing.
• Enter soft enrollments and ensure timely clinician service logs, enrollments, and terminations.
• Verify insurance coverage, copy cards, collect co-payments and issue receipts; schedule client appointments; provide reminder calls.
• Assist with EHR reports and program management needs; manage waiting area and clinical triage as needed.

Skills

Communication skills

Typing 50 wpm

MS Office

Tools

Office equipment

Job description

Office Specialist (Garlington Health Center)# Career Opportunities## Office Specialist (Garlington Health Center)Apply: US - OR - Portland: Full time: Posted Today: JR102432Office Specialist (Garlington Health Center) **Job Overview****Location/Schedule:**This position is located at our Garlington Health Center in NE Portland, OR. The schedule for this position is between the hours of Monday through Friday, 8:30 a.m. to 6:00 p.m.**Position:** Office Specialist**Program:** Health Centers **Cascadia's Mission and Vision:** **Mission:** Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. **Vision:** We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. **Position Description:** The Office Specialist is responsible for providing administrative support to ensure efficient operations within the health center. This position plays a vital role in maintaining a welcoming environment for clients, staff, and visitors while ensuring smooth office functions. The Office Specialist assists with daily office tasks, manages communications, and coordinates with other departments to meet the needs of the health center. **Essential Responsibilities:***This position description is not intended to be an all-inclusive list of responsibilities or an all inclusive job description.* * Create and maintain a welcoming environment for clients and guests; assist clients with paperwork.* Provide general office support with a variety of clerical activities and related tasks including, but not limited to, answering and directing incoming calls, mail distribution, requisition of supplies, managing fax transmissions and other clerical duties.* Enter “soft” enrollments except for certain program exemptions.* In collaboration with program leadership, assure clinicians are submitting Service Logs, enrollments and terminations in a timely manner.* Verify insurance coverage of clients, copy insurance cards, collect co-payments and issue receipts.* Schedule client appointments and provide reminder calls to clients. Obtain information from the Central Intake database on first time clients.* Manage the waiting room, including assessing need for Clinical Triage.* Assemble clinical and administrative materials and maintain work area to support workflow needs.* Run reports for Program Managers and assist with EHR management reports.* Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for clients and staff.* Demonstrate responsibility for safety of clients and property; possess working knowledge of fire regulations and evacuation procedures.* Adhere to mandatory abuse reporting laws and HIPAA requirements.* Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.* Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.* Perform other duties as assigned.**Program Specific Responsibilities:*** Scanning of incoming documentation from outside sources into electronic file.* Send electronic Urinalysis reports to client’s files.* Provide input on all relevant documentation and procedural requirements. **Qualifications:** **Experience:*** Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position. **Specialized Skills and Knowledge:*** Proficient verbal and written communication skills.* Type 50 words per minute.* Familiarity with basic office equipment (i.e., fax machines, printers, copiers).* Knowledge of Microsoft Office Suite (e.g., Word & Excel). **Other:*** CPR Certification (training provided post-hire). **Working Conditions** Work is generally performed in a shared work environment with day time office hours. The clinical office setting includes the Front Desk and Reception areas, clinical record areas, and shared offices. Occasional overtime or evening work is required. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants. **Mental Demands:** The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. **Physical Demands:** The Office Specialist must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations. This position is represented by a labor union. Cascadia is an Equal Opportunity Employer. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654. Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying. **Benefits** We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:* Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!* Medical and Dental Coverage (begins 1st of the month following hire date)* VSP Vision Discount Plan* 403(b) Retirement Plan - Eligible after 60 days with **immediate 100% vesting** and a 1-to-1 company match up to 3% per pay period,plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.* Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)* Short-Term Disability, Long-Term Disability, and Life Insurance* Paid Bereavement and Jury Duty Leave* Length of Service Award* Voluntary Life Insurance* Supplemental Insurance* Student loan forgiveness options **Wellness Benefits:*** Employee Assistance Program (EAP)* Bike to Work Reimbursement **Starting Rate Range in USD ($)**$21.90 - $22.56