Office Specialist

Office of the Illinois State Treasurer; Springfield (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Personal days

Sick days

Vacation days

Paid holidays

Parental leave

Deferred compensation

Pre-tax benefits

Public Service Loan Forgiveness (PSLF)

Commuter savings

Job summary

The Office of the Illinois State Treasurer in Springfield, IL is seeking an Office Specialist (2 vacancies) to support the Unclaimed Property Division. The role focuses on processing claims, handling correspondence, and ensuring timely communication with owners seeking to recover unclaimed property.

Minimum qualifications include an associate degree and several years of office experience, with knowledge of probate laws; strong computer and Outlook skills, and excellent written and verbal

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Three or more years of related office experience and one or more years of unclaimed property industry experience.
• Knowledge of Illinois Probate Code and non-Illinois probate laws.
• Ability to communicate effectively with all levels of staff and the public.

Responsibilities

• Serve as initial contact for incoming calls and handle appropriately.
• Process daily settlement and warrant processing as needed.
• Review and index claims to closure, estate claims and level two approvals.
• Research incoming claims to identify properties available to claim.
• Process mail and perform filing and letter preparation.
• Communicate with private citizens and legal representatives about unclaimed property issues.
• Perform other duties related to unclaimed property operations.

Skills

Basic computer skills

Microsoft Outlook

Communication skills

Illinois Probate Code

Non-Illinois probate laws

Interpersonal skills

Education

Associate’s degree (Bachelor’s preferred)

Job description

JOB OPPORTUNITY ANNOUNCEMENT

Job Title: Office Specialist (2 Vacancies)

Division: Unclaimed Property

Union: AFSCME

Location: Springfield, Illinois

Salary: $55,848- Pursuant to AFSCME Collective Bargaining Agreement

The Office Specialist in Claims Review is a clerical position responsible for the processing of claims for Unclaimed Property and conducting all manner of communication needed in order to provide efficient services. An employee in this classification will also process more complex claims. It is the goal of the Office Specialist to reunite owners with unclaimed property. Attendance is an essential function of this position.

Duties and Responsibilities

• Serves as initial contact for incoming telephone calls and handles as appropriate.


• Performs duties related to the daily settlement process and warrant processing as needed


• Reviews and indexes any claim to closure; specializing in estate claims and approval level two


• Performs various research functions related to incoming claims to identify potential properties available to be claimed


• Processes all incoming and outgoing mail; utilizing various specialized equipment


• Performs clerical functions; including but not limited to filing and letter preparation


• Communicates with co-workers, private citizens and/or their legal representatives via telephone, written correspondence, e-mail or in person concerning unclaimed property issues


• Performs other duties as required or assigned which are reasonably related to the duties enumerated above

Specific Skills

• Basic computer skills required


• Familiarity with Microsoft Outlook preferred


• Excellent communication and interpersonal skills required


• Knowledge of the Illinois Probate Code


• Knowledge of non-Illinois applicable probate laws


• Ability to maintain satisfactory working relationships and communicate effectively with all levels of staff and the general public

Education and Work Experience

Associate’s degree, Bachelor’s degree desired; three (3) or more years of related office experience, and one (1) or more years of related unclaimed property industry experience; OR any equivalent combination of experience and training that provides the required knowledge, skills and abilities to carry out the duties of the position.

Illinois State Treasurer Employee Benefits

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program


• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance


• Up to 4 Paid Personal Business Days annually


• 12 Paid Sick Days annually (Sick days carry over from year to year)


• 15-25 Days of Paid Vacation time annually - (15 days in year one of employment)


• 13 Paid Holidays annually, 14 on even numbered years, and 1 Floating Holiday.


• 12 Weeks Paid Parental Leave


• Deferred Compensation Program - A supplemental retirement plan


• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)


• Federal Public Service Loan Forgiveness Program eligibility


• Commuter Savings Program (Chicago only)

For more information about our benefits, please visit: https://cms.illinois.gov/benefits/stateemployee.html

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job related medical condition or disability.