Office Service Associate

RRD; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Job summary

RRD in New York offers a back-office role focused on reprographics and mail services for clients across industries. The Office Service Associate supports daily operations, ensures tickets and logs are complete, and delivers timely service with accuracy.

Responsibilities include handling mail, reprographics, intake tasks, and basic equipment troubleshooting, while maintaining client relations and meeting deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of office services experience, preferably in a legal, banking, or large corporate setting.
• Proficient with mail, phone, email, digital reprographics and mail equipment.
• Familiar with back-office procedures to meet client satisfaction.
• Proven customer service skills to build and maintain client relationships.
• Good written and verbal communication, including professional telephone and email etiquette.
• Attention to detail with strong organizational skills.
• Ability to meet deadlines and handle confidential information.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform office services work, primarily reprographics, mail, and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with papers, toner, and supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone, or electronically.
• Adhere to company policies and client site policies.

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Digital reprographics

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Office Service Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88 - $24.28/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday - Friday - 9:00am to 6:00pm

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.