Office Services Supervisor - Mon - Fri - 8am-5pm

Williams Lea; Denver (CO); On-site; USD 57,000 - 60,000; Full time

Job summary

Williams Lea is seeking an Office Services Supervisor for their Denver office. This role involves overseeing team workflow from Monday to Friday, ensuring excellent service to clients while managing office operations and staff training. The ideal candidate should possess strong organizational skills and have at least three years of relevant experience in an office services capacity, preferably in a corporate or legal setting.

Benefits

Health insurance options

401k Retirement Savings Plan

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Short-term & Long-term Disability

Commuter Benefits

Qualifications

• Minimum 3 years office services experience in legal, banking, or corporate environment.
• Skilled in workflow direction and managing teams.
• Ability to handle sensitive documents and maintain confidentiality.

Responsibilities

• Coordinate workflow within the team and delegate duties to associates.
• Assist in completing complex jobs and ensure outstanding customer service.
• Train new employees on policies and procedures.

Skills

Attention to detail

Customer service

Problem-solving

Education

High school diploma or equivalent experience

Tools

fax, mail, phone & digital reprographics equipment

Job description

Join to apply for the Office Services Supervisor - Mon - Fri - 8am-5pm role at Williams Lea

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Join to apply for the Office Services Supervisor - Mon - Fri - 8am-5pm role at Williams Lea

Williams Lea is hiring for an Office Services Supervisor for our Denver office to work Monday through Friday, 8:00 am to 5:00 pm!

Pay: $57,000 - $60,000/salary

Benefits

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts
  
  

Job Duties

(* denotes an "essential function")

• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• *Assist the team in completing large or more complex jobs i.e. large numbers of reprographics requests, or high volumes of incoming/outgoing mail packages, expansive administrative support requests
• *Ensure team provides outstanding service to client, while building strong customer relationships.
• *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
• *Produce required reports on schedule.
• *Provide job intake services as prescribed by manager.
• *Read, interpret and understand all requests (emails, phone, in-person, and forms).
• *Communicate with manager and client on job or deadline issues.
• *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
• *Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines.
• *Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
• *Make sure that team is following standard operating procedures at all times.
• *Train new employees on policies and procedures.
• Handle sensitive and/or confidential documents and information.
• Maintain all logs and reporting documentation as required.
• Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
• Must be able to lift up to 50 lbs. on a regular basis..
  
  

Job Qualifications

• High school diploma or equivalent experience.
• Minimum of three years office services experience preferably in a legal, banking or large corporate environment.
• Experience leading employees & directing workflow.
• Skilled in the use of fax, mail, phone & and/or digital reprographics equipment and other office hardware and/or software, as applicable to service line
• Familiar with procedures supporting service line, such as fax, mail, reprographics, or other administrative support services
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Capable of demonstrating exemplary work ethics and professionalism at all times.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Ability to cultivate and maintain effective working relationships with client, team members, manager and others through excellent verbal and written communication skills.
• Exceptional customer service skills; maintains professional demeanor and composure at all interactions.
• Intermediate computer skills required.
• Must have good organizational skills.
  
  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#piq

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Outsourcing and Offshoring Consulting

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