Office Services Supervisor

Rrdonnelley; New York (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Employee discounts

Job summary

RRD in New York City seeks an Operations Supervisor to lead daily client services and team activities. You will supervise staff, manage timekeeping compliance, and foster environment for service expansion and new business opportunities.

You\'ll focus on profitability through efficient labor use, resolve issues promptly, and produce reports on schedule while training and developing team members to meet deadlines and policy standards.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years in a customer service environment, legal or financial services preferred.
• Experience in office support, including administration, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations is preferred.
• Familiarity with reprographics equipment and usage helpful.
• Proficient in MS Word and Excel; basic PowerPoint skills expected.

Responsibilities

• Ensure team provides outstanding service to client and builds strong relationships.
• Conduct time and absence tracking for direct reports with policy compliance.
• Create an environment for service expansion and new business opportunities.
• Maximize profitability through efficient labor and resource use.
• Resolve operational problems promptly and escalate when needed.
• Produce required reports on schedule.
• Coordinate workflow, prioritize jobs, and delegate duties.
• Train new employees on policies and procedures.
• Address performance issues and develop plans for team members.
• Escalate client or team concerns to management for resolution.
• Adhere to company policies and cost-efficient use of equipment.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Position summary

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client

Job duties

• Ensure team provides outstanding service to client, while building strong customer relationships
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through the effective utilization of labor and resources
• Immediately resolve any operational problems or issues
• Produce required reports on schedule
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Train new employees on policies and procedures
• Address performance issues among team members
• Work with manager to create development plans and challenging assignments for team members
• Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

Bachelor's degree or equivalent experience

3 or more years' proven experience in a customer service environment, legal or financial services industries preferred

3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

Understanding of USPS regulations

Understanding of reprographics equipment and usage

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Prior experience managing vendors preferred

Basic P&L understanding a plus

Demonstrated experience prioritizing competing priorities under tight deadlines

Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Good written and verbal communication skills, including professional telephone and email etiquette.

Attention to detail with good organizational skills.

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and/or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills, with the ability and understanding of when to elevate a problem to a managerial level.

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with positive can-do attitude.

RRD's current salary range for this role is $56,200-$83,100 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.